Flawed bottles
1I’m just running into this issue tonight. My casemate “friend” ordered a case of HM PN. I split three ways with him/her. First bottle was great. Tonight’s bottle is obviously corked. However, I did not place the order so wondering what my recourse is!
- 10 comments, 13 replies
- Comment
Gotta hate corked bottles. And from a producer’s standpoint, here’s one of the biggest challenges - we do not educate consumers on what a ‘corked’ wine is anymore. I can tell you that I ask the question of whether someone knows what a ‘corked’ wine is at my tasting room pretty much every day, and the # 1 answer - it’s when there’s a cork in the bottle, right? #2 answer - it’s when oxygen gets into the bottle. YIKES!!!
Glad to see David and CM handle this - they will then need to go back to the winery who should credit CM. And then hopefully the winery will be able to go back to the cork manufacturer and get reimbursed - but probably not . . .
VIVA Screw Caps
@tercerowines I like how you can be more raw here than on that other board…
@klezman You know I tend to be pretty ‘consistent’ whichever board I am on!!!
@klezman @tercerowines
Glad this is one of the boards you are on - love winemakers such as yourself, who go above and beyond to actually become part of the community!
It depends…there are a number of ways CS could handle it. If sending replacements is a thing (which it sometimes was in the world of old) then maybe no money need be sent back to anybody. Then the person who ordered simply tells WD where to send the replacement(s).
yikes, sorry did not mean to ignore you. we can send you a bottle for replacement. just use the usual address? we have been intending on gathering all the brilliant minds to discuss best policy on something like this but have not finalized.
in the short term, we’ll get you another bottle.
thanks for your patience!
@Winedavid49 thank you for getting back. Whatever works best for you. Appreciate it.
The good folks at Casemates just need to work out the kinks. I’m sure they will - I’ve heard they’re all very kinky.
A flash sight that shall not be named deals with corked bottles no questions asked. Another one too. I would hope that is the policy here, but I suppose the sharing thing is a wrinkle. Never had a corked wine from woot so don’t know how it was handled there.
@kaolis
I never had a corked wine from woot, but I did have a few other snafus, all of which were handled to my satisfaction. E.g. the first Esterlina offering they sent the off-dry instead of the dry (or vice versa) and then copped to the error and sent the correct one to all customers.
No questions asked, except the one time the Wellington magnums leaked during transit. They wanted a bottle back for that. I was not impressed.
I’d expect high quality service here as well, but hopefully very few instances where it’s needed.
The individual who placed the order needs to seek a refund.
@CorTot so now I need to wait for that individual to seek a refund and then wait for that individual to refund my money?
Good questions!!
@Winedavid49 Wait a minute… Aren’t you supposed to be the guy with the answers???
@InFrom well yea, and we have a plan. But input from y’all is extremely important. This is new territory after all…
@Winedavid49 that’s true. I guess when you try a new way of doing things, there will always be things that go wrong in ways you wouldn’t necessarily have anticipated.
@InFrom @Winedavid49 I am completely confident you will take care of us!
It would seem difficult and expensive to replace a single bottle. If I have a corked one from my wine shop (rare luckily) usually its out of stock or the vintage is not the same if they do have it. Store credit is the way they handle it. CM could issue a credit for a future wine purchase. After all, hopefully it’s just a bottle or 2 in a case that would be affected. As for the split issue, it’s another chance to get closer to your case splitting wine friends and another excuse to share a bottle!
@johnnelson7333 I agree the credit is a good way to go, especially since we often can’t get replacement bottles. Some of us hoarders don’t even get around to opening these bottles until a year or more after purchase. I have a general rule that I don’t even open bottles that have shipped in the last 3 months.
I think the hard part is going to be how CM would verify the purchase. Say a fellow casemate bought the case and I only purchased a couple bottles, one of which ended up being flawed. I would contact CM to get a credit… but how would they verify given that I was not the one who purchased.
I suppose they could verify through the buyer directly. Early on I thought that in addition to the whisper feature, CM was trying to find a way to actually split cases and handle the payments through the website. If that becomes the “case” then the credits would be an easy thing to do.
WD, has something been figured out? My issue was never resolved and though I brought it up this past Friday you magically ignored my comment. I also whispered you about this only to be ignored. I have been trying to be patient here…
@losthighwayz You can try @arianaWCC
@arianaWCC @trifecta will do next time. I was going through the support tab on top.
I am kind of having my world rocked here, it never occurred to me that you could return a corked bottle (outside a restaurant), I always just thought it was the luck of the draw