Changing shipping after order

amartin654 went on a bit of a rant said Tue, Jul 7th 2020 at 10:11pm ET

After what I would describe is one of the saddest interactions with a support org I’ve had in recent memory dealing with Morningsave (I’ll save you the drama) I figure I’ll pose the question here instead. Has anyone had luck changing the shipping address either before or after tracking numbers have been issued by Casemates/Wine Country Connect? My recent order for the Y.Rousseau Tenant deal is destined for an address that won’t have anyone there to accept delivery by the time it’s slated to ship/arrive at the end of the month. Didn’t know that at the time I placed the order obviously. Support has said they can’t cancel the order since it’s over 24 hours since the order was placed (Casemates policy) and they can’t change the shipping destination either even though I’m likely 2 weeks out from getting tracking info. Estimated delivery was 7/23-7/27. Has anyone been successful changing the shipping destination with USPS/FedEx/UPS (whoever Wine Country Connection happens to use) after getting a tracking number? I’m trying to avoid the problem before I end up with wine going bad sitting in a likely hot fulfillment warehouse for a very long time.

Thanks for your feedback.

5 comments, 5 replies
Comment

danandlisa said Tue, Jul 7th 2020 at 11:40pm ET:

@amartin654 In my experience the wine always shows up different than the shipping expected dates, but I live on the West Coast. UPS is what they ship with.You need to create a UPS account and pay the fee to change the address.

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- @danandlisa I’m in CO and I’ve found the expected ship dates are spot on every time to my house (over 15 shipments since CS started in 2018). CA destined shipments I’ve sent as gifts have been a day or two before my CO shipment within the expected ship dates given never early.
  
  amartin654 said Wed, Jul 8th 2020 at 1:20am ET
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InFrom said Tue, Jul 7th 2020 at 11:58pm ET:

Why not ask Mr. WCC himself if there’s anything to be done on their end?
@Winedavid49

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Winedavid49 said Wed, Jul 8th 2020 at 12:32am ET:

First off, delivery dates are very conservative, also, yannick was heading to France and asked to pre deliver the Tannat prior to the sale. It may even ship this week( checking). For sure next week.

Historically we’ve been able to reroute if it’s 1/ not rerouted out of state and 2/ is requested in time.

I’ll circle back on the c/s discussion. Sorry if it was less than ideal.

WD

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- @Winedavid49 and others thanks for the feedback. Much appreciated. Wasn’t looking for favors just help and suggestions. Not sure what you did (other than magic wine fairy dust) but I have tracking numbers now and it should get there before the recipient is gone to accept. Much appreciated. You can delete the forum post if you choose. I can’t seem to.
  
  amartin654 said Wed, Jul 8th 2020 at 1:18am ET
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- @amartin654 @Winedavid49 they’ve always been great…the entire team…from my experience. The best customer service around.
  
  ttboy23 said Wed, Jul 8th 2020 at 5:59am ET
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dawnlac said Wed, Jul 8th 2020 at 6:21am ET:

I just received my shipping info last night on the Tannat so I would say yours may come soon and delivery before 7/23. Hope that helps! I’m in FL.

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- @dawnlac yes, that was fast! Estimated delivery by 7/9
  
  ttboy23 said Wed, Jul 8th 2020 at 12:49pm ET
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mightywonder said Wed, Dec 16th 2020 at 10:31pm ET:

How do I order from casemates?

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- @mightywonder
  Click on the image below the main header,
  click on the button for how many you want.
  
  rjquillin said Wed, Dec 16th 2020 at 10:34pm ET
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