Frequently Asked Questions

What’s the story here?

You know how you like drinking wine? And you know how you like having friends? Casemates lets you buy wine in bulk and split it with your friends or other vinous acquaintances. And if you don’t know anyone in your area who wants to split a case, you can find one in the forum.

How do I find a potential “case mate”?

First, go to the forum. Then snoop around for existing topics in your area. If you don’t find one, post your own by hitting “add topic” in the upper right. Don’t be shy – unlike many online communities, ours isn’t toxic.

When do new wine events launch?

The easiest way to tell when there will be a new wine event is to check the countdown timer in the footer of casemates.com. But generally speaking, there are new events at midnight eastern each Monday, Wednesday, Friday, and Saturday (lasting until the next event launches).

Can I just buy the wine for myself?

Sure, don’t let anybody tell you how to live.

How long does shipping take?

It depends, but if you’re planning a dinner party in the next few days it’s probably wise to pick something up locally.

Why don’t you ship to my state?

Because of the byzantine labyrinth of state and federal laws regarding online alcohol sales. Don’t blame us, blame winner-take-all political partisanship and incrementalist lawmaking — or something.

Who makes the wine?

Winemakers, mostly. We don’t get our feet dirty with that business.

What’s this “Wine Country Connect” that fulfills the orders?

See "byzantine labyrinth of state and federal laws” above. We can’t fulfill the shipments, so our friends at Wine Country Connect do that for us. Oh, and we can’t technically sell the wine either. The winery does that.

What are you, then?

That’s something we ask ourselves every day. We’re basically an advertising platform for these wines. It’s complicated and boring.

When will I get my order?

You can see the estimated delivery date on your orders page, or in the confirmation email you received after ordering. Your order will generally arrive in 2 to 3 weeks.

What's my order number?

We do this a little differently. Your order number is three random words instead of a number. You’ll find it in your order confirmation email (or on your orders page).

How can I track delivery of my order?

You’ll get an email when your order has shipped and you can find a tracking link on your orders page.

How do I cancel my order?

You can cancel an order for one hour after it was placed by visiting your orders, clicking “Cancel” and confirming by clicking “Really?” After one hour has passed, it is probably too late to cancel, but you can use the support form to make a cancellation request.

Customer Support

What’s your phone number?

We don’t currently offer phone support. We do have a team of customer support agents ready to answer you. Please fill out our support form with any questions or concerns and we’ll help you out.

Accounts

How can I change which emails I get?

You can update your Email Subscriptions directly from Your Account page

I forgot my password, how can I log in?

You can reset your password and we’ll send you an email with a reset password link. If you joined via Facebook, use the Facebook logo on the sign in page and you’ll be signed in automatically.