2020 Iron Horse Heart of the Vineyard Chardonnay 92 Points ~ Wine Enthusiast
Vanilla, Myer lemon, and red apple dominate the nose. Stone fruit on the front palate, with, with honeysuckle and green apple in the mid-palate. Creamy and smooth with a hint of oak on the finish.
Vineyard Notes
The grapes for this bottling come from what our winemaker lovingly calls the âheart of the vineyardâ â a particular area on the eastern side of the estate that he is particularly attached to, which overlaps a few different âblocksâ and amazingly, when outlined in a drone photograph, is heart-shaped.
Winemaker Notes
This wine is a âwhat ifâ blend. Playing with the 2019 vintage we tasted a trial or lab blend of the ten most delicious barrels of Hyde Old Wente Clone Chardonnay and fell in love.
Specs
Vintage: 2020
Varietal: Chardonnay (50% Hyde Old Wente Chardonnay, 50% Rued Chardonnay)
Appellation: Green Valley of Russian River Valley
Harvest date: August 27, 2020
Malolactic Fermentation: 100%
Barrels: 100% French oak, water-bent barrels, 80% New Oak
Bottling Date: May 13, 2021
Alcohol: 13.1%
Acid: 5.5 g/L
pH: 3.6
Total Production: 335 Cases
2020 Iron Horse Heritage Chardonnay
Tasting Notes
Green apple, honeysuckle, mandarin orange, and vanilla are the predominant aroma of this vintage of Heritage Chardonnay. Creamy with good acid. The flavor of baked apple pie on the front palate transitions into vanilla with a hint of caramel flavors on the back palate.
Vineyard Notes
This bottling spotlights the Hyde-Old Wente Clone, which we call a heritage clone because its parentage can be traced back to the 1930s in California. It is a stand out on our site,
Winemaker Notes
The Hyde Old Wente grapes had at least an hour of skin contact in the press, mainly for flavor extraction. Fermentation occurs in waterâbent French oak barrels, which we favor for their subtle oak impact. Frequent lees stirring, or âbatonnageâ at least three times a week for over seven months, contributes to the long finish and unique mouth-feel.
Specs
Vintage: 2020
Varietal: Chardonnay (100% Hyde Old Wente Clone Chardonnay)
Appellation: Green Valley of Russian River Valley
Harvest date: August 30-31, 2020
Malolactic Fermentation: 0%
Barrels: 40% French oak barrels
Bottling Date: July 20, 2021
Alcohol: 13.8%
Acid: 4.9 g/L
pH: 3.35
Total Production: 240 Cases
Artisanal Winemaking: All of our Chardonnay is handpicked and handled one lot at a time. Only as the grapes arrive at the winery do we decide how to treat them. Sometimes it is straight to the press as whole clusters. For certain lots, we simply destem, while other times a cold soak might be necessary.
Precision Winegrowing: At Iron Horse âEstate Bottledâ means that the winemaking begins in the vineyard. Our location in Green Valley, 13 miles from the Ocean, represents the very best soil, climate, and aspects for Chardonnay and Pinot Noir. Our goal is to grow the finest wine grapes through what we call âprecision wine growing.â All pruning, canopy management, irrigation, and cover crop decisions are determined on a block-by-block (and sometimes even vine-by-vine) basis, considering both the vintage at hand and the long-term needs of the land. Certified sustainable.
Whatâs Included
4-bottles:
2x 2020 Iron Horse Heart of the Vineyard Chardonnay
2x 2020 Iron Horse Heritage Chardonnay Case:
6x 2020 Iron Horse Heritage Chardonnay
6x 2020 Iron Horse Heart of the Vineyard Chardonnay
Iron Horse is one of Sonoma Countyâs most prestigious, small, independent, estate, family-owned wineries located in cool, foggy Green Valley. Iron Horse Sparkling Wines have been served at the White House for five consecutive presidential administrations, beginning with the Reagan-Gorbachev Summit Meeting in Geneva on November 20, 1985, which led to the end of the Cold War. Wine & Spirits Magazine has named Iron Horse Sparkling Winery of the Year nine times. From the beginning, Robert Parker has said, âThese impressive Sparkling WinesâŠpossess more texture and flavor than just about any sparkler I have tasted from California.â
Available States
AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, VT, VA, WA, WV, WI, WY
Iron Horse Vineyards Chardonnay Selections
4 bottles for $89.99 $22.50/bottle + $2/bottle shipping
Case of 12 for $219.99 $18.33/bottle + $1/bottle shipping
We got a bottle of the Heart of the Vineyard chardonnay to labrat. And, OK, look. In this life, there is dirty work that has to be done. Teeth to be gritted, crosses to be borne. Tasks we take on because they are necessary, even though we dread them. Things we do for the greater good.
Tasting a distinctive bottle of Iron Horse chardonnay (made from their favorite grapes in the vineyard, no less) is⊠um⊠not one of those hardship assignments.
I mean, seriously. Did you click into the comments section expecting to find a rat proclaiming that this wine sucks? Come on. All right, OK, fine, full disclosure, we are biased sources: we donât enjoy standard-American-style Chardonnay with lots of butter and oak. Zero malolactic chardonnay is pretty much our speed. And like any rational human beings, we are obsessed with IH sparklers. I auto-buy them on the rare occasions when we find them for sale here. So this ainât exactly a blind tasting. We still did our best to be neutral, OK?Â
Â
And, guess what? In a total man-bites-dog plot twist⊠oh, for Godâs sake, no. The wine is phenomenal. Duh. Of course it is. We uncorked it at fridge temperature and got green apple and honey on the nose, it almost read more like a sauv blanc or albarino than a chard. But that may have been the temperature talking. First taste gave impressions of salinity / ocean spray. Back of the palate I detected some very pleasing bitterness, reminiscent of gentian. (Mrs. Z doesnât agree with that last sentence, FWIW.)
After the wine sat out a bit and warmed to cellar temperature, both of us found new complexity, with vanilla and perhaps some nutty backnotes. Now we can detect just the faintest bit of oak. Just enough to tease and delight, thatâs it.
Mrs. Z says: âthis reminds me of honey and sunshine.â (To be clear, itâs not in any way sweet â the honey is much more in the aroma and overall affect.). My comment back to her was: âthis is a white wine you drink on a miserable winter day in order to give you a memory of what summer was like.â
This wine is exceptional, complex, delicious, and yet I think also pretty approachable, perhaps even for your annoying sister-in-law who only likes that one super buttery Chardonnay. Pour her a glass of this and see if it doesnât open her eyes a little bit.
I wrote all this before knowing what the price would be, or if it would be part of a mixed case. And TBH, I would very possibly be in for a case even at like $30 a bottle. I have high standards for Iron Horse wine. At least six bottles in this case are guaranteed to exceed them. Now, if only it had some frigginâ bubbles in itâŠ
Being sent a bottle of wine to rat is always a privilege; opening the box and finding Iron Horse is a delight!
The nose was light and citrusy, and there were some crisp overtones of green apple along with some very light and minerally aromas, possibly wet slate. It was the color of a very pale straw, and its legs were very thin and watery.
The initial sip was zippy; our tongues tingled with the acidity. My first impression was of a hint of lime, grapefruit, and apple. It had a very Old World minerality that matched the wet slate, similar to a German Riesling. There was some initial tannic cloying that didnât last. As we sipped, the wine lost some of its initial bite and settled to hints of pear juice and Granny Smith apple. While the website says that it was lightly oaked, there was little to suggest that it was oaked for any long period of time. The finish was probably the least exciting part of the sampling; while the green apple persisted and there were some hints of vanilla, there were none of the caramel flavors suggested by the website.
This is an extremely delicate and light wine, and it needs pairing with seafood, or chicken in a light cream sauce, or with soft or mild cheeses. The dinner we had quite overwhelmed it. It is a much lighter bodied Chardonnay than the 2019 Iron Horse Audrey Chardonnay we ratted two years ago. At the posted price, it is a great deal.
Many thanks for the opportunity to review this wine!
How much more are you saving by buying a full case?
(Note: tax and shipping are not included in savings calculations.)
Iron Horse Vineyards Chardonnay Selections - $50 = 18.51%
What? Yâall are buying this swill without waiting for that 92 point review⊠ha!
Heart of the Vineyard:
92 points. This subtle but deep wine offers pure Bosc pear and Gravenstein apple flavors on a medium to full body backed by gentle acidity. Itâs well balanced, calm and cool, with little obvious oakiness. Best from 2024â2030. â Jim Gordon 11/1/23
Wine Enthusiast again, the Heritage:
93 points. Measured toast and oak spices add complexity to the aromas of this medium-bodied, alluring wine. The calm texture, ripe Bosc pears and baked apples satisfy the palate. This wine seems to grow and expand as you sip. â Jim Gordon 11/1/23
I too ordered and expected to get a 6/6 split of Heritage and Heart, but received a full case of Heritage. I do not need or want a full case of the same bottling and ordered as the split case offer would provide some variety. IH is good, but 12 is just too much and unexpected.
Seems this is a packing/fulfillment error that indeed turned into sour grapes.
Anyone in the San Diego/SoCal also get a case, hopefully of the Heart, that would be interested in making this into what we actually ordered.
4 Heart of the vineyard also.
In my business if the warehouse messes up an order like this we next day or second day ship the correct items no charge. Itâs known as customer service.
Very disappointed in @winedavid49 avoiding this thread/issue. Many of us have been loyal customers for over a decade and would appreciate a nod from him about the eff up and a plan for a fair recourse. Hiding and/or avoiding is simply not cool. Easy to take my money but not acknowledge me when I am wronged? I mean, he did reply to the clue thread 3 hours ago so I know heâs reading this.
@losthighwayz not avoiding, just getting my shit together.
Apologies for being tardy. Some partial
Refunds being formulated. An unusual set of circumstances. Taking some time to understand the scope and effective response.
@rjquillin I get what youâre saying but a simple âIâm looking into itâ from the get go would go a long way imo
I wasnât looking for a specific resolution but simply a nod
@jmdavidson1@accs hi all, this is a pretty unique situation that we are trying to get right. and iâd suggest our track record is pretty good overall on fixing issues. so bare with us please.
returning the wine and reshipping is not viable.
the iron horse offer was at an exceptionally good discount for either wine received. so the thought is to have you keep what was received and refund a portion. iâm also cooking up a coupon for those impacted.
@jmdavidson1 Thatâs their version of doing so. I expect the people who purchased cases will get a larger refund.
It might be possible to dispute the CC charge as what was received wasnât what was ordered. This might result in suspension from CaseMates.
I expect that if someone wanted to get the Feds involved the resolution might be better, but itâs not worth it to me.
From: https://faq.usps.com/s/article/What-Options-Do-I-Have-Regarding-Unwanted-Unsolicited-Mail
If you open the mailpiece and like what you find, you may keep it for free. In this instance, âfinders-keepersâ applies unconditionally. Furthermore, it is illegal for a company that sends you unordered merchandise to follow the mailing with a bill or dunning communication.
While that is specific to the USPS, I expect it could be used here as well (mine shipped through UPS).
IMHO, the correct solution would be for CaseMates to send out the missing half and request that the duplicates be returned (theyâd need to include a shipping label). This would provide the consumer with what they purchased, and it would be the lowest cost solution to actually do that. A generous company would just ship the extra and call it done.
Frankly, Iâm surprised that @winedavid59 is moving forward with any recompense given that I did not hear back from CM after I did not get the promised two different bottles from the magnum mystery offer a few months ago.
FWIW I got a full case of the Heritage. Not really impressed. Watery and uninteresting. Perhaps past its prime? If you got a full case of the Heart of the Vineyard, consider yourself lucky.
@Winedavid49 Thank you. I think you did a best faith effort to compensate for the error. Any idea I have to be more equitable, etc. would be a logistic nightmare. So Iâll stop my complaining in the emails.
And having been a customer of Wine Country Connect for years, errors are very infrequent. Though this is second time in a year that mixed cases arrived as solid cases, so some tune up may be needed.
Pretty clearly to me, this is a case of âyou canât make everyone happyâ. So Iâll settle for being satisfied. And I have good wine to drown any lingering emotions.
Everybody - @Winedavid49 and Casemates have bent over backwards to try to make people happy. WineDavid has always been a good friend to the community, and I appreciate that he has acknowledged the shipping mistake, and they have done what they could, given the reality of shipping, etc.
Casemates will continue to get my business as they introduce me to new wines and wineries, Iâve would never have had the chance to discover otherwise.
Didnât even realize - and I wouldnât have, had I not received an email of the possible mistake. I went to my wine refrigerator to check and noticed all heart of the vineyards. The good news is. I had already had one bottle and absolutely loved it. Mistakes happen and casemates way overcompensated for honest and not real significant error. Covering it the way they did, simply breeds loyalty. Thank you. The generosity goes a long way.
2020 Iron Horse Heart of the Vineyard Chardonnay
92 Points ~ Wine Enthusiast
Vineyard Notes
Winemaker Notes
Specs
2020 Iron Horse Heritage Chardonnay
Tasting Notes
Vineyard Notes
Winemaker Notes
Specs
Whatâs Included
4-bottles:
Case:
Price Comparison
$630.00/Case for 6x 2020 Iron Horse Heritage Chardonnay + 6x 2020 Iron Horse Heart of the Vineyard Chardonnay at Iron Horse
About The Winery
Available States
AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, VT, VA, WA, WV, WI, WY
Estimated Delivery
Monday, Oct 7 - Tuesday, Oct 8
Iron Horse Vineyards Chardonnay Selections
4 bottles for $89.99 $22.50/bottle + $2/bottle shipping
Case of 12 for $219.99 $18.33/bottle + $1/bottle shipping
2020 Iron Horse Heart of the Vineyard Chardonnay
2020 Iron Horse Heritage Chardonnay
Yea! Buy all the Iron Horse!
/giphy thorny-hapless-market
This WILL sell out people
Was 2020 a fire
year on Sonoma?
@losthighwayz yes it was. The LNU Lightning Complex Fire and the Glass Fire.
Heart of the Vineyard Chardonnay
We got a bottle of the Heart of the Vineyard chardonnay to labrat. And, OK, look. In this life, there is dirty work that has to be done. Teeth to be gritted, crosses to be borne. Tasks we take on because they are necessary, even though we dread them. Things we do for the greater good.
Tasting a distinctive bottle of Iron Horse chardonnay (made from their favorite grapes in the vineyard, no less) is⊠um⊠not one of those hardship assignments.
I mean, seriously. Did you click into the comments section expecting to find a rat proclaiming that this wine sucks? Come on. All right, OK, fine, full disclosure, we are biased sources: we donât enjoy standard-American-style Chardonnay with lots of butter and oak. Zero malolactic chardonnay is pretty much our speed. And like any rational human beings, we are obsessed with IH sparklers. I auto-buy them on the rare occasions when we find them for sale here. So this ainât exactly a blind tasting. We still did our best to be neutral, OK?Â
Â
And, guess what? In a total man-bites-dog plot twist⊠oh, for Godâs sake, no. The wine is phenomenal. Duh. Of course it is. We uncorked it at fridge temperature and got green apple and honey on the nose, it almost read more like a sauv blanc or albarino than a chard. But that may have been the temperature talking. First taste gave impressions of salinity / ocean spray. Back of the palate I detected some very pleasing bitterness, reminiscent of gentian. (Mrs. Z doesnât agree with that last sentence, FWIW.)
After the wine sat out a bit and warmed to cellar temperature, both of us found new complexity, with vanilla and perhaps some nutty backnotes. Now we can detect just the faintest bit of oak. Just enough to tease and delight, thatâs it.
Mrs. Z says: âthis reminds me of honey and sunshine.â (To be clear, itâs not in any way sweet â the honey is much more in the aroma and overall affect.). My comment back to her was: âthis is a white wine you drink on a miserable winter day in order to give you a memory of what summer was like.â
This wine is exceptional, complex, delicious, and yet I think also pretty approachable, perhaps even for your annoying sister-in-law who only likes that one super buttery Chardonnay. Pour her a glass of this and see if it doesnât open her eyes a little bit.
I wrote all this before knowing what the price would be, or if it would be part of a mixed case. And TBH, I would very possibly be in for a case even at like $30 a bottle. I have high standards for Iron Horse wine. At least six bottles in this case are guaranteed to exceed them. Now, if only it had some frigginâ bubbles in itâŠ
/giphy moving-crummy-person
2020 Iron Horse Heritage Chardonnay
Being sent a bottle of wine to rat is always a privilege; opening the box and finding Iron Horse is a delight!
The nose was light and citrusy, and there were some crisp overtones of green apple along with some very light and minerally aromas, possibly wet slate. It was the color of a very pale straw, and its legs were very thin and watery.
The initial sip was zippy; our tongues tingled with the acidity. My first impression was of a hint of lime, grapefruit, and apple. It had a very Old World minerality that matched the wet slate, similar to a German Riesling. There was some initial tannic cloying that didnât last. As we sipped, the wine lost some of its initial bite and settled to hints of pear juice and Granny Smith apple. While the website says that it was lightly oaked, there was little to suggest that it was oaked for any long period of time. The finish was probably the least exciting part of the sampling; while the green apple persisted and there were some hints of vanilla, there were none of the caramel flavors suggested by the website.
This is an extremely delicate and light wine, and it needs pairing with seafood, or chicken in a light cream sauce, or with soft or mild cheeses. The dinner we had quite overwhelmed it. It is a much lighter bodied Chardonnay than the 2019 Iron Horse Audrey Chardonnay we ratted two years ago. At the posted price, it is a great deal.
Many thanks for the opportunity to review this wine!
@ejrunion What was for dinner?
Definitely in for a case.
/giphy overjoyed-foreign-calcium
Auto-buy!
/giphy orange-spectacular-sausage
@cduan Wow that gave someâŠinterestingâŠgifs
How much more are you saving by buying a full case?
(Note: tax and shipping are not included in savings calculations.)
Iron Horse Vineyards Chardonnay Selections - $50 = 18.51%
Anyone in the twin cities want to split a case?
Houston - want to split a case?
@HOUSTONHOARDER Inside the loop
@HOUSTONHOARDER Sadly Iâm not inside any of the three loops
@HOUSTONHOARDER iâm in montrose and iâm down for a split
@jadeallenx Ill order and you can pay me when you pick up. PMing you my phone number
/image balmy-godly-wombat
AUTOBUY!
What? Yâall are buying this swill without waiting for that 92 point review⊠ha!
Heart of the Vineyard:
92 points. This subtle but deep wine offers pure Bosc pear and Gravenstein apple flavors on a medium to full body backed by gentle acidity. Itâs well balanced, calm and cool, with little obvious oakiness. Best from 2024â2030. â Jim Gordon 11/1/23
Wine Enthusiast again, the Heritage:
93 points. Measured toast and oak spices add complexity to the aromas of this medium-bodied, alluring wine. The calm texture, ripe Bosc pears and baked apples satisfy the palate. This wine seems to grow and expand as you sip. â Jim Gordon 11/1/23
fwiw
/giphy teeming-lifeless-brake
@HitAnyKey42 Heck no! Buy it all!
Iâve yet to try an Iron Horse wine that I didnât like.
I could go for 4-6 btls.
Why is this not sold out?
@rjquillin
I donât know, but Iâm glad it wasnât. I forgot it was friday.
The 6 + 6 combo did not arrive that way - I received 12 Btls of Heritage.
Not complaining though
2+2 combo was 4 Heart of Vineyard+0 Heritage. FYI. No problem.
I got 12 bottles of Heart of the Vineyard. I really wanted the mix. Letâs see what they can do. Lots of shipping to swap for the right bottles.
I also got 4 Heart of the Vineyard. Whoâs working in shipping these days? How do I get this corrected so itâs 2 & 2?
I too ordered and expected to get a 6/6 split of Heritage and Heart, but received a full case of Heritage. I do not need or want a full case of the same bottling and ordered as the split case offer would provide some variety. IH is good, but 12 is just too much and unexpected.
Seems this is a packing/fulfillment error that indeed turned into sour grapes.
Anyone in the San Diego/SoCal also get a case, hopefully of the Heart, that would be interested in making this into what we actually ordered.
Wondering what @winedavid59 is thinkingâŠ
4 Hearts as well. Letâs see how they fix this. FWIW, Heart retails for less than Heritage.
We got 12 of the Heritage. Would have been nice to try both as this is my first Iron Horse purchase. Excited to try the Heritage.
I also received 12 bottle of Heritage. It would be nice if I can try both.
I wound up with 12 of Heart. Anyway to make this right?
I received a full case of the Heritage. Really wanted the mixed caseâŠkinda bummed
@winedavid49 is there any way to resolve these packing errors?
I also received only Heritage.
I received 4 heart of the vineyard
@winedavid49 any word on a solution? Thank you.
4 Heart of the vineyard also.
In my business if the warehouse messes up an order like this we next day or second day ship the correct items no charge. Itâs known as customer service.
Very disappointed in @winedavid49 avoiding this thread/issue. Many of us have been loyal customers for over a decade and would appreciate a nod from him about the eff up and a plan for a fair recourse. Hiding and/or avoiding is simply not cool. Easy to take my money but not acknowledge me when I am wronged? I mean, he did reply to the clue thread 3 hours ago so I know heâs reading this.
@losthighwayz not avoiding, just getting my shit together.
Apologies for being tardy. Some partial
Refunds being formulated. An unusual set of circumstances. Taking some time to understand the scope and effective response.
More soon.
@losthighwayz likely still working on logistics for a fix that wonât be easy or inexpensive to implement.
@rjquillin I get what youâre saying but a simple âIâm looking into itâ from the get go would go a long way imo
I wasnât looking for a specific resolution but simply a nod
@losthighwayz @rjquillin fair criticism.
I also received 12 bottles of the Heritage
CS emails are out in the wild for this event. Be on the lookout.
A couple of us on the east coast didnât get a mixed case either. We both got a full case of the Heart.
Their resolution? $10 refund. Ridiculous that theyâre not going to try and make this right.
@jmdavidson1 @accs hi all, this is a pretty unique situation that we are trying to get right. and iâd suggest our track record is pretty good overall on fixing issues. so bare with us please.
returning the wine and reshipping is not viable.
the iron horse offer was at an exceptionally good discount for either wine received. so the thought is to have you keep what was received and refund a portion. iâm also cooking up a coupon for those impacted.
stand by.
@jmdavidson1 Thatâs their version of doing so. I expect the people who purchased cases will get a larger refund.
It might be possible to dispute the CC charge as what was received wasnât what was ordered. This might result in suspension from CaseMates.
I expect that if someone wanted to get the Feds involved the resolution might be better, but itâs not worth it to me.
From: https://faq.usps.com/s/article/What-Options-Do-I-Have-Regarding-Unwanted-Unsolicited-Mail
If you open the mailpiece and like what you find, you may keep it for free. In this instance, âfinders-keepersâ applies unconditionally. Furthermore, it is illegal for a company that sends you unordered merchandise to follow the mailing with a bill or dunning communication.
While that is specific to the USPS, I expect it could be used here as well (mine shipped through UPS).
IMHO, the correct solution would be for CaseMates to send out the missing half and request that the duplicates be returned (theyâd need to include a shipping label). This would provide the consumer with what they purchased, and it would be the lowest cost solution to actually do that. A generous company would just ship the extra and call it done.
@accs Really??? Who would do all this to a really great company though
@jmruru Hopefully nobody would. I certainly consider the compensation offered to be reasonable. Not perfect but reasonable.
I was describing the maximum that could be done, not advising it. Sorry if my choice of words didnât make that clear.
As I see it, I have 6 bottles of wine I didnât order and I am missing 6 bottles of wine I did order. A token credit doesnât fix the problem.
Frankly, Iâm surprised that @winedavid59 is moving forward with any recompense given that I did not hear back from CM after I did not get the promised two different bottles from the magnum mystery offer a few months ago.
@Zortapa Hi - I looked for a customer support case for that order and didnât find one. Tracking shows it was delivered.
Or am I reading this wrong and you got the order, but got 2 of the same?
@Thumperchick Correction: Last December.
@Zortapa Thanks - I sent you a whisper.
FWIW I got a full case of the Heritage. Not really impressed. Watery and uninteresting. Perhaps past its prime? If you got a full case of the Heart of the Vineyard, consider yourself lucky.
Thank you Casemates!
@Winedavid49 Thank you. I think you did a best faith effort to compensate for the error. Any idea I have to be more equitable, etc. would be a logistic nightmare. So Iâll stop my complaining in the emails.
And having been a customer of Wine Country Connect for years, errors are very infrequent. Though this is second time in a year that mixed cases arrived as solid cases, so some tune up may be needed.
Pretty clearly to me, this is a case of âyou canât make everyone happyâ. So Iâll settle for being satisfied. And I have good wine to drown any lingering emotions.
Happy Camper. Thanks Customer Service and Wine David for addressing an unfortunate shipping issue.
Everybody - @Winedavid49 and Casemates have bent over backwards to try to make people happy. WineDavid has always been a good friend to the community, and I appreciate that he has acknowledged the shipping mistake, and they have done what they could, given the reality of shipping, etc.
Casemates will continue to get my business as they introduce me to new wines and wineries, Iâve would never have had the chance to discover otherwise.
Thanks Casemates!
@WkdPanda Ditto. I just ordered a second case of Gard.
@jmdavidson1 @WkdPanda @Winedavid49 Now only to have that summer shipping holdâŠ
@jmdavidson1 @kaolis @WkdPanda LOL
Didnât even realize - and I wouldnât have, had I not received an email of the possible mistake. I went to my wine refrigerator to check and noticed all heart of the vineyards. The good news is. I had already had one bottle and absolutely loved it. Mistakes happen and casemates way overcompensated for honest and not real significant error. Covering it the way they did, simply breeds loyalty. Thank you. The generosity goes a long way.
@Leatherchair exactly the same for me in everything shared here. Just wanted to add my thank you to casemates as well.