REI sucks. (Notably their Co-Op product and service.)
0Love the outdoors. Therefore, easy target for the big names. REI has forever lost my business. I called them after a 180 dollar rain jacket took on water (Goretex brand) and was hung up on the call center when I said you are not employed by REI, can I get a number to the actual REI?
That, then, led me to have to call the local store, which sold me the faulty jacket. They put me on hold for 8 minutes, only to say, nah, son, we don’t give out corporate numbers.
MY JACKET TOOK ON WATER. For nearly 200 dollars. A goodamn plastic poncho would be better. And at no point, despite photos and evidence, did anyone at REI/Goretex Op Management ask what was wrong? Just FYAD.
Just buy from the manufacturer, no reason to go to REI when that is how they handle products. 14 days, no one replied “we are sorry” Do you really want to give this company money?
https://www.rei.com/product/221120/rei-co-op-xerodry-gtx-jacket-mens
Don’t be shocked that you have to load more reviews to get an honest, not free product one.
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Why post this here? At casemates? Why not just return it and stop complaining?
@Burns72 Why would anyone let anyone know about a business that failed at it’s job and relies on attitudes like yours to make “complainers” feel wronged, when all I am doing is spreading how they operate.
On the same note, why not just ignore my experience and stop complaining? It works both ways, but my (pictures, actual experience) may be worth something to someone, unlike you.
@KNmeh7 maybe try here: https://forums.woot.com/c/everything-but-woot/1
I am not saying you are not entitled to “complain”…but does not seem like the right audience. Maybe try “REISucks” on reddit?
@KNmeh7 If the goal is a Public Service Announcement, then putting it under the relatively obscure rock that is Casemates seems even less effective than over at Meh where there are at least a few more people who will take note. I’d pick someplace as public as possible. (I used to do things like this on FarceBork, but their algorithm autoburies stuff like that; it’s pointless.) I don’t use Reddit much, but maybe that suggestion is good?
@werehatrack Because you do not start a war with your biggest weapons. I set an alarm for one week from now, to remind people that REI sucks. I have, so so many (you want an 11 year-old reddit account with all the karma? I have it) (you want my current 7 year one with the same) (do you want…) you get it. If they think I am someone who will bend over and get over it, woe is them. I will, shit you not, stand outside REI in Dublin with a big-ass sign on the sidewalk stating their shit product. Like, not even kidding.
This was my first, hey, REI, marketing, your shit sucks and you gave away all the free ones to people and I stupidly paid. . . Cut me off at any time, but until they do, it is what it is.
That’s weird. I’ve had things go wrong from REI but have never had an issue with returns.
Although I can’t say I’m super surprised that phoning them isn’t all that productive.
Possibly relevant:
Bummer. I love REI and will continue to buy from them. They’ve been nothing but helpful every time I’ve had to contact them. If they ever sell wine, though, I’ll be cautious