Special re-pack from FedEx
1So I went to my local Walgreens to pick up my wine delivery to find an odd shaped box. Even the store manager, who I am now on a first name basis with, noticed that this was an odd shaped box and weighted on one end. He’s learned that I’m picking up wine, and that it is always the same size box. Seemed odd at the time, but I thought maybe something else was going on. Got the box home to find out that it had been repacked by FedEx because they destroyed the original box. I figured this out because the new box was from Veritiv, and no one buys from them unless they have to, and the attached label was re-taped to the box. Somehow FedEx shredded the original box, and most likely it was crushed by automated machinery, based on the amount of oil that was on the bottles. Thankfully, and kudos to to @winedavid49 and company for doing a great job with their packaging that my wine made it safe and sound.
Anyone else have these issues with FedEx? This isn’t the first box that has been damaged heavily during transit.
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No, but I’ve had UPS destroy three packages in the same week. One damaged the item, It was refunded. One they lost the item (it wasn’t small) and the seller is resending (I hope UPS paid him for it). Another was Amazon, and they resent.
@KCountry
I have had 2 wine shipments damaged by FedEx and returned to sender. Not bad considering hundreds of packages. Only 1 wine shipment mangled by UPS but I have had 3-4x more wine deliveries from FedEx than UPS thanks to @WineDavid49!
I have never had a re-pack from either company.
I’ve been very impressed, even in this situation, how @WineDavid49 and team have worked out the packing is great. I’ve had quite a few damaged boxes, and then this one, but never lost a bottle. Just wanted to give them a quick shout out and thank you!
This was whichever shipper Bell Cellars was using at the time, but one shipment came is a larger box with the original box inside, damp and mouldy. One bottle was missing - a relatively inexpensive Merlot, fortunately.
Sent photos to Bell and offered to keep all the remaining bottle and just get the Merlot replaced. They said I needed to ship the entire thing back for inspection. Too bad for them, because during that process the 2003 Clone 6 dissipated, and the replacement they shipped me was the last bottle they had available for sale.
And that reminds me of another post I need to make.
I have only had 1 wine shipment (out of many) damaged by Fedex - it was being held at a Fedex location for me to pick up when they pointed it out. It was a Ty Caton red 3 pack and 1 bottle was broken. I accepted the shipment and got a credit from the “Old Site” for the broken bottle. So generally great packing and customer service if there ever is an issue!