UPS Driver Refused To Redirect Package?!
0Short story long, we were sent a bottle of wine to rat which was shipped to our home address. I am a UPS MyChoice subscriber exclusively to redirect wine shipments for pickup as no one would be home for the delivery. I redirected the shipment at 5:30am on Wednesday while it was still being processed at the local UPS sort facility and it was out for delivery at 9:30am. The driver attempted to deliver to my home, and I thought I just didn’t catch it in time for the redirect. The driver attempted to deliver to my home again on Thursday and which point I logged into UPS, I saw the following message for both attempted deliveries:
Unable to deliver to UPS Access Point™; will reattempt delivery to UPS Access Point™ the next business day
So the system thought the package was being delivered to the access point, not my home.
Finally on Friday, I happened to be home for lunch when the driver attempted delivery a third time. I mentioned to him the package was suppose to be redirected to an access point, to which he replied, “You can’t do that, it is illegal.” Confused, I let him know I redirect wine shipments many times per year, and he said, “I do not know who you spoke with to do that, but it is illegal to redirect a package with alcohol which needs a signature.” I replied I didn’t speak to anyone, I logged into my MyChoice account online and redirected to an access point. He replied the package has to be signed for and can’t be dropped off anywhere else. I informed him the access point requires signature, this is a service UPS provides, and I have had 3 packages this year redirected. He knew he was correct and I didn’t know what I was talking about, so I just accepted the package and went back to my lunch.
Looking at the package, the redirect label was attached over my address as usual, but the driver scribbled out all of the information. It seems to me this driver went rogue and just didn’t want to go by the access point.
My question to everyone here, has anyone else experienced something similar? Is this actually a new policy where alcohol cannot be redirected? If this is the case, I need to cancel my membership and figure out some other way to receive wine from Casemates…
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Not experienced anything like that - I also have UPS MyChoice and redirect to a UPS Access Point™ all the time without any issues (fingers crossed).
copied from UPS website moments ago
‘Wine shipments can be redirected to UPS Access Point locations with the ability to accept restricted goods.’
I’ve been waiting 2 days in a row for my shipment, and they just breeze by and don’t stop. I don’t even want to order anymore because the delivery situation is so horrible.