@MarkDaSpark Leave after 14:30 to ~19:00 = ~60+ minute commute.
Leave after 19:30 or so and it’d down to ~25 minutes.
Obviously not a step function, but 19:00 is about the earliest I can leave and have the commute under an hour or so. Add the commute to that and it just doesn’t work to arrive before closing.
I am paid hourly.
For me (in NYC), this is a MAJOR improvement! FedEx is horribly unreliable and has sent back several shipments because they screwed up the logistics. Incredibly unpleasant customer service too. Never had a similar problem with UPS. Neighborhood pickup locations are more convenient for me as well.
@theglassrat In NYC FedEx delivers via FedEx ground which is kind of like the minor league version of Fed Ex: drivers who could never make the major leagues, rude, ignorant, uncaring. I’ve never had a good experience with them because you have to sign for a shipment and they don’t allow neighbors or nearby stores to sign and hold your case if you’re not around. They claim they’ve made delivery attempts when they don’t and soon enough your case is on its way back to Casemates. So this is great news, UPS is reliable and customer-friendly.
Or maybe, just maybe … it’s because I paid for the UPS box rental, so I don’t have to worry about Porch Pirates?
Most wine goes down to my wine locker, but since I’m not always home, I prefered the piece of mind of having the UPS box. Especially when on the old (that which must not be named!) site, my wine shipments would sometimes end up there and not my wine locker! Even when I was positive I had changed it!
Never had a problem in the 11 plus years I have used the UPS store. Plus, most of my Amazon purchases go there.
No FedEx I’m done, due to living in Utah where no alcohol can be shipped I have all wine shipments sent to an Idaho FedEx hub near my vacation,hopefully retirement home. FedEx signs and holds in office my shipments until I stop by to pick up, sometimes that is 2 weeks sometimes a month. I have tried to set that up with UPS in the past and they flat said NO we can’t, won’t do that.
As I’ve said before UPS is brown for a reason, they are the $H!&S to work with. My bank account at least thanks you for the future savings.
Very disappointing. I just had my first successful pickup at a FedEx (Walgreens) location in a nearby state. Now It looks like I’m back to square one for wineries that don’t have a license here. Hard to believe UPS stores won’t accept deliveries.
@winedavid49 I, like most people, are upset with this change. I live in a place with no UPS store. So even if I could redirect the wine, I cannot. FedEx here delivers to the local Fred Meyers which I so appreciate and has saved my wine in the past. Please bring FedEx back.
@Winedavid49 Yes please, help!!! I live with on the Oregon Coast in a tiny town. Newport is the closet city but they don’t have a UPS store and the UPS “office” is a joke. They say they open to people, but they are not. We own a business in Newport, so I know. We try, and every delivery we get when we are not there does not get held, either gets redirected to our neighbors, who do not give it up, or it just get sent back. It is just wrong.
@CorTot the Overnight part is great. Finding out about the order before it’s out for delivery seems to be the tough part. The GSO office down here is pretty convenient to my work so I prefer them whenever possible.
@radiolysis I do like that GSO will reschedule to a specific time window and give you a text alert the day of giving you a 1 hour window for the delivery. But their hub is a solid 30 miles from me and no other options for delivery.
Just like when woot went from UPS in the old days to FedEx (after the Amazon purchase) people will figure it out. Some will a priori be happy and some pissed off.
For me, it’s a wash. Unless the redirect to a hold-at-location option isn’t there. Every once in a while I need that option.
@swmbo Well that’s craptastic. Hopefully WD and others will convince them to do otherwise. This must be a big contract for UPS, and stealing (back) business from FedEx has got to be among their top priorities. If sales on CM drops significantly after this change we can bet WD will be having words with UPS over it.
More generally, @winedavid49, I’m happy to use whatever I need to. I know the FedEx store manager by sight, so I don’t get carded… the UPS staff turns over much more frequently. But! I’ll find the store that works best, I’ll figure out how to make the most convenient store work (they couldn’t even accept the redirect on the cheese for goodness sake). Thumbs up.
I’ll have to say the manager at the FedEx store has become somewhat of a dick and I won’t miss him, but not sure how, yet, I can make UPS work. No third party drop/pick-up locations nearby I can identify.
Are Woot shipments also changing?
RLL, Gilt, others?
Generally speaking, I have no dog in the UPS-FedEx fight - it all depends on where you live. That said, where I live, FedEx is way more convenient/user-friendly than UPS. This is pretty much a deal-breaker for me. I will still go in on cases if someone else wants to buy but the inconvenience factor will keep my wallet on the sidelines in all but the rarest of occasions going forward.
And just to pre-empt… I did try again - today! Drove through snarled rush-hour construction-zone traffic to reach the inconveniently located inner-city UPS pickup location well over a half hour away (on a good day). Arrived within their minimalistic 3-7 pm M-F pickup window, got my Scott Harvey wine club shipment and then drove back home through the aforementioned rush-hour construction-zone traffic albeit this time navigating around an accident that caused traffic to slow to a standstill and caused the round trip to take close to 2 hours.
Compare that to my local FedEx pickup location, which is open until 9pm, 7 days a week, and is located 10 minutes away from my house.
Also, and maybe this is an Ohio thing but alcohol is NOT allowed to be redirected to a UPS store, that’s why I have to drive to an actual UPS warehouse facility to pick it up.
@chipgreen Not just an Ohio thing. SoCal as well. Maybe overall? I can’t redirect my UPS items to an access point or UPS store so also have to drive to an inconvenient unsafe location to pick up my wine. Which, of course, isn’t open on weekends. I think with UPS you have to ship it to a UPS store/access point from the beginning.
I’m out to. UPS is awful near me. The closest is 25+ minutes away, and then dealing with the line at the shipping center. FedEx Walgreens was 5 minutes away. I’m sure there is some sensible reason for this switch (errr money), but count me out from this point forward until UPS gets their act together and allows retail pickups in my area.
So bummed about this. I used to love UPS only b/c of my driver. He would leave my wine at my house when I wasn’t home. Sure it wasn’t totally legal but its a stupid law and it worked. He’s no longer on my route and I just finished switching all my wine clubs to FedEx. UPS is so annoying b/c they don’t deliver wine on weekends and, if I’m not home, I can’t change the delivery to a local location. Instead, I have to drive 15 miles to a crappy area to pick it up from their shipping center. And its only open until from 9 AM - 8 PM (but not from 6-7 PM) and not on weekends. That’s not convenient at all.
The big plus for FedEx is that they let me redirect the delivery to the FedEx office near my work. So, if I’m not at home, I just change the delivery. And the Fedex Office is open weekends and super late. With UPS, I have to plan on an access point delivery from the get go and I don’t want to have to plan on always picking up my wine. Unfortunately, I’ll probably be buying less b/c of this. I just can’t deal with the continued drives to the UPS facility.
This is not good for me in the Denver area. UPS does not allow pick-up at local stores. It’s a horrendous drive to a lousy industrial area to make a pick-up, and the hours are inconvenient. If it can be forwarded to CVS, that might work, but how do I find out if that’s possible here? Make a trial order? This will certainly hamper future purchases, probably quite a bit. I will be more selective from now on, maybe that’s a good thing.
@bolligra I have to agree. The UPS Denver area pickup is horrible and they only have one for the whole area. Fedex has pickup locations every half-mile. Why won’t UPS use their franchise stores as pickup locations?
@bolligra Hi, Rick - agree with you. And my understanding of using UPS stores to ship to is that you have to pay for a Box there, no re-directs. I used one when I lived in NY City, without a doorman, years ago - not super expensive, but that cost also isn’t justified just for occasional wine purchases.
I agree with pitchforks. Once shipped, Fedex allows easy rerouting of a package to whichever Walgreens I’ll be near on delivery day. Once an “adult signature” package is shipped via UPS, the only choice for re-routing is the main hub, which is a terrible experience. The missive sent out by @WineDavid49 says that change is coming, but when? I won’t order until I can redirect a package after it ships. I don’t want to change the shipping address for the whole Meh-niverse so I don’t have to make special trips for every package that is sent. When is the solution coming?
Seriously disappointed in this change. As with above stories, UPS is much more difficult to actually accept delivery from and usually ends with me picking up from a distribution center many miles away… and with a newborn that just not going to happen. (Compared to Fedex pick-up 2 blocks from the house). Please bring back Fedex. This is largely a deal breaker for me.
As with most changes, there are positives and negatives. I was really spoiled since I could re-route a shipment to the Walgreens less than a mile from my house. The UPS hub is 15 minutes away through rough traffic. I will admit that, given the different carriers in the summer, a FedEx notice would appear within hours of delivery, so it wasn’t all giggles.
Could someone at Meh or WCC do a guide for how to make UPS as malleable and user-friendly as FedEx? I would love to have options for delivery and pick-up. WD says UPS has made changes, and I trust him. I have just not ever seen it in action!
@ejrunion@TimW According to everything I have been able to find, you can only have wine shipped to UPS Customer Care centers (and must have it shipped directly – no redirect once shipping has started). From this page, “Approved wine shippers may use the Ship to a UPS Access Point® location service in conjunction with Adult Signature Required (ASR) for consumers who prefer to pick up shipments from UPS Access Point locations.” Assuming that Casemates (a.k.a. Wine Country Connect) is an approved wine shipper (which I certainly expect they are or will be), this does open up more possibilities (you can search for locations here) as UPS Stores (and perhaps CVS) seem to qualify as access points. But again, the UPS “no redirect” edict is certainly not as flexible as the FedEx ability to redirect to a Hold at Location. Hopefully @WineDavid49 can provide more specifics as to the possibilities.
@ejrunion@TimW The edit window timed out before I could modify the above. When searching for Access Points, there is a qualifier (beneath Location Filters) for “Accepts Restricted Articles”. Once I added it, the CVS location dropped off the list, but the UPS Store does show up.
@ejrunion@Mark_L@TimW In MA the UPS store will NOT redirect wine shipments but will hold for pickup in store @ $5 an order. You can rent a box for $204 a year and that eliminates the five buck fee. With FedEx we shipped to our home and redirected 99% of the time as we both are working. The deals are great here but the monthly Casemates fee and now a box rental is pushing it. We have a great local store that I’ve abandoned because of the deal structure here. Casemates also has offers we’d never see out East. Conflicted.
For me this was helpful in understanding options and locations; thanks.
It did, however, eliminate convenient locations as only UPS store and distribution facilities seem to meet required criteria. No 3rd party shippers, no CVS, no UPS lockers were included.
Calling UPS store front locations, still there is a $10/package charge. I didn’t inquire about charges if I subscribed to one of their upper tier level services, like VMP here, and the hours seem limited to normal business hours, when many of us are still at work.
A distribution center looks to be the only viable option for no fee pickup and extended hours; if one is near.
Thanks again for the links, more calls to make and questions to ask.
@chipgreen@ejrunion@foxrunner@Mark_L@rjquillin@TimW@Winedavid I wonder if that fee varies per store location. Called my local UPS store yesterday and was quoted $10 per box to hold. The nearest UPS distribution center is probably an hour drive round-trip for me. Count me as very disappointed with the change in delivery services. I don’t mind having a few random wine deliveries at my workplace, but try to keep it to a minimum. FedEx was wonderful with multiple, easy options for redirecting and holding deliveries. I’ll certainly cut back on purchases as a result of the change to UPS.
I was also told to put “Hold for:” and then my name and phone number in the address. The Casemates settings didn’t make this easy, but another “name” line or “handling directions” line could help in the address settings.
I’m taking a risk, and it probably will involve a cost the first time around. If it goes poorly, I’ll have to reconsider my options. I don’t buy enough to make renting a UPS box a worthwhile option. I’ll keep you posted.
I was told there was a $5 charge for wine shipped by a retailer and no charge for wine shipped direct to a consumer by a winery & they will hold for around 2 weeks with no additional charges. They are open till 7pm M-F, till 5 Saturday & till 3 Sundays so this will work for me when I don’t want to ship to work, which is most of the time for cases.
The discrepancy came with the price. The man on the phone said $5, and when I picked it up he said that since it was a large package it was $15 but they’d only charge me $10 because it was the Holidays. A bit capricious, but appreciated. I’ll try it again and see. I was happy that it worked, but my case price has to be budgeted with the additional $15 in the price next time I buy.
Anyone else call a UPS store and inquire about a direct shipment.
The one closest to me charges $10/box to accept and hold. Didn’t bother to ask how long they would hold, as this is asymptotic to a deal breaker.
I call up the local, next to FedEx, same strip mall, location and asked what my options were. Perhaps the agent was just a dunderhead. Guess some additional calling or a visit may be required.
Depending on hours, I may be able to make Ronson, that radiolysis mentioned work; clearly not as convenient as FedEx has been, but far superior to what I’ve heard others posting here about proximity to a center.
Work used to work, but they, and my office mate, are getting a touch annoyed, as the office is full of overflow.
The real surprise to me is the number of people making heavy use of the FedEx HAL options. I’ve been lucky, either able to have wine delivered to the office or molarchae works from home and is able to receive during normal business hours.
@klezman My wife and I both work from home, so we can generally accept the packages. However we also both travel and have other obligations that have made re-route in transit a lifesaver. We often don’t know before shipping whether we’ll be able to be here to accept or not, and with a Walgreens across the street from the house, it was an easy no-brainer when we needed it. There have been times when we’ve been able to get 10 in a row at home, and I think I’ve probably redirected 4 of the last 6 to Walgreens. But with FedEx, I can always ship them to the house and know that I have a convenient alternative option, which at times I even need to exercise after the first missed delivery.
No FedEx? I’m done here on casemates. For the most part. UPS is very NOT consumer friendly when it comes to redirecting/holding wine shipments. I confirmed with UPS today that they will only hold at the Customer Center which is a 90 minute drive each way for me. Combine no convenient UPS hold location to casemates refusal to enter whatever century we are in and hold wine shipments and ship wine to consumers on the consumer’s schedule and not their schedule, well it blows. But I’m outta here.
@kaolis@Winedavid49 I posted this in the Kukeri thread but thought I’d post it here as well for “topic visibility”. I had been looking forward to being in MO as probably 98+% of the offers will ship to this state. However, with the switch to UPS, I have ZERO choice but to be home to receive the shipment (the UPS map does not even show a Customer Center for my zip code). With FedEx, there would have been a Walgreens about 30 minutes away that I might have used if needed. As most others, I see the change to UPS as a HUGE negative and I hope that @Winedavid49 reconsiders or comes up with another option.
@Winedavid49 Done buying for the most part, absolutely out. The UPS wrinkle really does change the game for me. I’m told by UPS that only Customer Centers hold wine. That access points and UPS stores will not hold alcohol for pickup. My closest Customer Center is 90 minutes away. So first of all there is not much I need in the way of wine that I’m going to drive three hours for. We’re both retired, rarely home. That is why I occasionally ask about the accuracy of the delivery window on offers.
And being at the mercy of your shipping model, which I still believe is antiquated (as it is I only buy a few months a year) in regard to both the wine and the consumer, I’d be subject to having to make that three hour drive when it’s just not possible.
I hope I’m wrong on hold locations, but it doesn’t appear to be.
Hey, it is a fun site, good folks, good deals. I enjoy playing out here. But with no incentive to buy anything not much point in hangin’.
Is there a UPS Store close to you? As posted above, I haven’t had any problems with receiving wine in 11 plus years at my UPS store. But that might be because I pay for my box there.
Being rarely home myself during the week, it was easier to pay for the box and not worry about Porch Pirates.
As to an “Antiquated” shipping model … I would guess the idea is for the wineries to not rack up expenses holding onto customer’s wine, thus the not holding wine for months to ship it. You/we pay more for that “service”, if the wine is stored for months .
@MarkDaSpark@Winedavid49 I have a reasonably close UPS Store. I called them and as mentioned can’t redirect wine to them. Have not inquired yet about using them as a direct ship to address, but I will. Problem with that, if direct ship is a possibility, I’m tied into shipping to that address and only that address. As we are out and about some, with FedEx I could pick and choose my ship to address in midstream.
And come on, the shipping model sucks. I buy plenty of wine from plenty of places at really great prices and they ship to me when I want them to ship to me. I bought wine from woot and casemates exclusively from say Nov-Apr, other than that, thank you no very much, not a customer.
As RJQ noted, you can have multiple ship-to addresses. I know I do. You just need to add them before buying. Easy peasy.
As to the other, there’s only a few sites that will hold your wine. Most I buy from ship immediately. Winebid and one up in Alameda/Oakland are the only ones I know of that will hold for several months. And Winebid has a shipping surcharge that seems to cover that storage cost.
A group of United Parcel Service employees allegedly helped to import and traffic massive amounts of drugs and counterfeit vaping oils from Mexico during the past decade, part of a scheme that exploited a vulnerability in the company’s distribution system, according to police.
WOW, I can’t believe this will be the end of CaseMate’s first WOOT now this; so sad, I guess the giant octopus has in fact won…
PS: I to was told "Sorry we can only hold adult signature required (AKA Wine) at our distribution hub located at ‘March Air Reserve Base’" WTF??? Alpha Mike Foxtrot
Yeah, this isn’t going to work for me, either. The FedEx Hold at Location feature is key for my being able to order wine. The UPS customer center is not close by, and in Atlanta traffic, that’s a no-go. Perhaps an option for FedEx for an additional fee?
Trying to wrap my head around this. I have UPS stores, CVS and Michael’s near me. The nearest customer center is 25 miles away, or an hour each way with traffic, so that’s a no go. From what I’m reading I cannot ship wine directly to any place except the customer center, nor can I redirect? If that is incorrect please tell me how to keep my wine coming. I use FedEx HAL exclusively because we’re not home during the day and the FedEx store is 5 blocks from my house. And if we’re on vacation I can call my friendly store and they’ll hold indefinitely. I want to make this work but I could use some more concrete information on how to do that.
Didn’t wine.woot originally ship UPS and switched to fedex at some point!?
I think both work as long as what WD said about the HAL options for access points / CVS is a thing. Rather than write off casemates for trying to make a buck id see how the next order or 2 goes before going nuclear here.
Are you kidding me? It’s much more fun going nuclear on the internet!
But as I also recall, people were seriously pissed when woot switched from UPS to FedEx, then figured out how to make it work. @WineDavid49 Since UPS claims it’s a “legal restriction” to not redirect wine packages either they need to be set straight or FedEx has been operating illegally all these years.
UPS is much less flexible than fed-x, and even if you put together everyone who uses them to ship wine I’m sure it’s just the smallest blip on the radar for their overall business. FedEx probably charges businesses more to ship wine so here we are. Welcome to the new world.
I just received a notice from WineSmith that they had sent me a complimentary bottle for my continuous support, a very nice gesture on their part and much appreciated. However it has been shipped via UPS, and according to tracking it is scheduled for delivery tomorrow,I am a ups my choice member but can find no way to reroute this to the hub so I can pick up next week when I am going to be in the area for a 4 day weekend.
( I live in Utah - my wine shipments are sent to my vacation home in Idaho) When I arrive next week I will find 4 stickers stuck on my door telling me they tried to deliver 3 times and are now returning the shipment(has happened previously when a winery didn’t pay attention to the fedex only shipping I always am very clear about)
The bonus of having all the stickers on the door is how it announces to everyone passing by – hey look no ones home at that place…
In the 8 years I have had the FedEx hub sign for and hold my packages till i was in the area to pick up I have never had a problem with them, depending on life & timing sometimes it is a month before I make it to pick up and yet never a problem.
I get 1 bottle sent to me and it is going to get sent back as undeliverable because UPS is the sh!ts.
Done with my rant - carry on as usual - sorry for further venting - must be all the wine today.
According to UPS, wine can only be redirected to a Distribution Center and NOT an Access Point after it’s shipped. I’m referring to this site referenced earlier in the thread. So no change en-route or HAL using an Access Point.
However, all I can find stated explicitly on the UPS site about Access Points says that you can specify an Access Point only after the package has been redirected via UPS My Choice or after the first delivery attempt–which we cannot do with Wine deliveries (see link above).
Now, you could get a shipping address at a UPS Store, but that requires paying a fee to the store to allow direct deliveries to their address on your behalf (like a shipping PO Box). I can’t find any information or guidance on the UPS site for shipping directly from a merchant to an Access Point.
So, all of the above tells me that we can’t ship via Casemates directly to Access Points, because Access Points can only be designated for a shipment after it has been shipped to a different address originally, and UPS explicitly does not allow the redirection of wine mid-shipment to an Access Point.
Thus, I think, the confusion about Access Points and delivery.
If you have such information, could you please post a link explaining how to set up a direct merchant shipment to an Access Point? I can’t find anything to that effect, only using them for redirects, and I think that’s a significant concern: an inability to redirect mid-stream to an Access Point, and no guidance on how to ship to one directly.
@Eaglevillain@tklivory@Winedavid49 I don’t know exactly how much of a clarification it is, but it looks like there is a method for direct shipping (not re-routing) to some (but not most) Access Points.
So does this mean that WCC can ship to a UPS Store without needing to pay a fee, or would we still need to pay a fee? It sounds like there’s no fee IF the vendor is an approved wine vendor, based on the verbiage, but it’d be nice to have that answer nailed down.
An advantage of a UPS Store vs a Distribution CEnter is that they’re open on the weekends, and I found this on UPS when searching for how long they’ll hold packages:
“If you are a UPS My Choice® member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. Customer centers can hold your package for up to five business days.”
So…with UPS Stores available, that adds more options, even if there’s still no mid-stream redirect–especially if shipments from WCC don’t require a fee to be paid to the UPS Store. That’s an improvement over Distribution Centers only, but still doesn’t seem to include Access Points as previously suggested (unless @Winedavid49 knows something that we don’t coming down the UPS pipeline!)
@Eaglevillain@Winedavid49@xandersherry D’oh, and I see that Ron answered the fee question upthread, at least for CA. So it’s either a fee to send to/hold at a UPS store, or use a Distribution Center. Not sure if that’s universal, though, but it does add cost where there wasn’t one before for those who can’t use a DC.
But why are we doing the homework? casemates just declares shipping is changing to UPS, we get a cryptic message from WD saying there are changes coming. Really? Why wasn’t the homework done on the front end by casemates? Seems like they really don’t know what’s going on either. Info just dribbling out. Maybe with a little homework and info on the front from casemates it might have tempered some of the backlash @cortot mentions. In fact we still don’t know the guidelines.
(sorry if this a repeat)
"Hold for Pickup
Approved wine shippers may use the UPS Hold for Pickup (HFPU) service for consumers who would prefer to pickup their wine shipments from a UPS Customer Center location. When picking up the package, the recipient is required to present a government-issued photo ID, such as driver’s license, passport, military ID, permanent resident card, or alien registration card to verify that the recipient is 21 years of age or older. If the recipient fails or refuses to present proper identification (or is not 21 years of age or older), the wine shipment is considered undeliverable and returned to the shipper.
Ship to a UPS Access Point location
Approved wine shippers may use the Ship to a UPS Access Point® location service in conjunction with Adult Signature Required (ASR) for consumers who prefer to pick up shipments from UPS Access Point locations.
To ship wine to a UPS Access Point location:
Shippers must use a UPS Locator tool and the “Accepts Restricted Articles” filter to select an approved destination UPS Access Point location
Shippers must also use approved UPS Access Point Adult Signature Required labels for wine shipments sent to UPS Access Point locations
Wine shipments cannot be rerouted to UPS Access Point locations once in transit
At pickup, the recipient is required to present a government-issued photo ID matching the recipient information on the UPS Access Point label to verify that the recipient is 21 years of age or older and is authorized to receive the package. If the recipient does not present proper identification, is not 21 years of age or older, or does not collect the package within the time required for pickup of UPS Access Point location packages, the shipment will be considered undeliverable and returned to the shipper."
The old saying, ‘the right hand doesn’t know what the left hand is doing’
Perfect definition of UPS and their “support”
Well, I just had two of the most useless attempts to get information from UPS at the 1-800-742-5877 number; both ended with them hanging up. The third attempt was a bit better, at least a native English speaker that would do more than just look up a reply phrase in a book and read it…
Access points; seem to be anything other than a distribution center, and include lock boxes, UPS stores, CVS stores and perhaps other facilities as well.
Those Access points/UPS stores are, I was told, contract facilities that can set their own rates to charge for servicing a pick-up. Guess that’s why some have reported $5 and others $10, or perhaps no additional per package charge if you subscribe to their services and rent space.
The UPS access point next to the FedEx office I currently use(d) has the $10 fee.
I was told by the UPS representative restricted articles cannot be addressed to access points.
Now that statement seems in conflict with what others have experienced, so all this may be just so much bunk.
For me, in SoCal, that leaves the distribution center, with hours of 0800~18:00 with a two hour break and reopen at 20:00~20:30. Say what? Oh, and Saturday 08:00~13:00.
The DC will, can, hold for five business days. If they receive a delivery on Monday, it goes back Friday, leaving no option to pick it up on Saturday.
So, that access point tirade I went on above.
Forget it; bogus, at least according to a second, closer, but not on the way home, contract facility I called. The guy I spoke with was rather new at a newer point, and didn’t really know all the details. He offered to check and call back, I accepted.
After an hour and a half, and nearing 17:00 I got impatient and called back, it only gets more ludicrous from here.
He called his UPS corporate contact and was told; “nope, no can do (direct shipping to access point) unless I, the receiver, has an account with UPS allowing wine shipments” whisky tango foxtrot.
He explained there was no shipping involved, this was to receive a shipment from a licensed shipper.
To his credit he didn’t believe it either and called his district manager and explained he wanted to know if he, the access point, could accept and hold an incoming shipment for a customer if it was directly addressed to the access point. DM replied “sure, no problem”.
I continued and asked, no additional fees I need to pay, as the shipper has already paid for the shipment?
Nope, but if you could let us know it’s coming we’d appreciate that, and if you can’t make it in a week, just let us know so we don’t send it back.
This is a bit more what I would expect and have been getting from FedEx now for years…
I guess I’ll find out the next time I place an order.
A new shipping address has now been entered into my profile.
Conclusion: YMMV, all other bets off! @winedavid49 just fyi—
@kaolis@rjquillin hey, this tough. First to acknowledge. But I disagree with your
Characterization. I appreciate the passion, but to characterize a process of transition , and the pain associated with it as simply someone’s fault is unfortunate. Hope
the new set of delivery circumstances can work out. Things are unfolding, yes we are learning.
But I will say to roll out a relatively major change, at least to some of us, in business ops with a casual oh by the way statement probably not a good idea. Throw at us what you know. Hey we like winery participation, how about casemates participation.
Pitch forks indeed. Reading everything I assure you.
It’s phenomenal and thorough input. One thing to note. UPS HAD To HAPPEN. That said, we absolutely did not comprehend the reroute discrepancy nor the magnitude of its frequency. This is a sensitive time, I’m getting more clarification on access points. UPS is a very successful organization interested in delivering wine. I bet we can get there.
@Winedavid49 But how could you make a change like that and not know how your shipper did business? Money obviously, but if your shipper can’t meet your consumer’s needs, what’s the point? Maybe I’m in the minority, and no one really cares. Just like the customers that allow you to ship wine in the summer. Hey if no one bought from you in the summer it would force you to change your business model, but folks do buy and you make money and I’m just a pain in the ass. UPS is a wildcard when it comes to wine. And I realize the whole landscape is crazy.
Big picture you’ll lose a few of us who hold at location, because direct ship to a store sucks too because I lose the flexibility to change the destination, but life will continue. I’ll still buy wine, but not from casemates. You’ll still sell wine and make money. Can’t please everyone, and the world is awash in grape juice.
@Winedavid49 Very curious on the “had to happen” aspect. Can you tell us more?
And, @kaolis, I suspect WD has no way to know that so many people were using FedEx HAL and in-progress reroutes to those destinations. Clearly WD is learning and will likely (hopefully) be leaning on UPS to liberalize its (ridiculous) wine shipping policies now that all the details are coming into focus.
@klezman I want to believe. I just can’t think that WCC is big enough and ships enough to push any policies.
At the end of the tunnel I can only see some sort of surcharge for different delivery methods. I’m not sure how (some) wineries can do free shipping on a case++ but we can’t. VMP is cheap, and obviously doesn’t cover actual shipping costs so I’m disheartened there is a viable solution without raising prices somewhere.
Happy days! I’m starting to move towards Kaolis’s state of mind
@kaolis@rjquillin Casemates is our baby and first in our hearts. however, you may know we have other more logistical partnerships. We switched so that all other packages except Casemates went to UPS 3+ months ago. Leading up to the switch, we did not have one inquiry or incident involving reroute changes.
no excuse, but we chose to stagger implementation for the very reason of learning and getting out ahead before the Casemates switch. Casemates is unique. Best laid plans…
@rjquillin@Winedavid49 Ok, deep breath taken on my end. My closest UPS Store in SC does indeed accept direct deliveries of wine. Much closer than the hub. Will hold for 7 business days. There is a $5 charge for the service which I don’t see as a deal breaker.
Still not as flexible, or free, as FedEx is. But not as awful as it looked like it was going to be.
I think we need to see how all this plays out. I just found a link that says access points can accept wine from an authorized shipper. The cost is more ambiguous. It is free, but they do charge $4.90 if “delivered to addressee only.” Not sure if this qualifies since the only requirement is for someone over 21 to sign. I’ve had wine delivered to my wife’s office and others have signed. You need to show Id when picking up but that’s true for all pickups. Note this is buried on page 118 of their billing document. It would have been nice if Casemates had this all spelled out for us before the change.
@rjquillin Thanks Ron for taking the time to explain all of that. Like one of the people who posted above, it’s all good as long as I’m having boxes delivered to the office (as long as I don’t need to re-route), but if I were to retire, it’s a different story. I would want to have the deliveries made to an access point.
I do have a UPS store down the about a block from home, but I don’t know if they will impose a charge for receiving wine. I tried to call them, but they rarely answer their phone, and today was no exception.
@MarkDaSpark you’ve read my mind. Working all weekend with only a mobile, no computer to input more than a few sentences. Some of these frustrations are comical; however, this rerouting and HAL issue does make me cautious when purchasing wine on some months.
@MarkDaSpark@TechnoViking repeating slowly to myself…“realize you have a wine buying problem”…“realize you have a wine buying problem”…“realize you have a wine buying problem”…“realize you have a wine buying problem”…“realize you have a wine buying problem”…“realize you have a wine buying problem”…
@MarkDaSpark Getting a wine locker that accepts shipping is…Not a bad idea, honestly. For me, anyway. There aren’t any I can find that are terribly convenient but there is a great looking place 30 minutes away, and I could use the extra storage in any case. It’s also less expensive than I would have guessed. An option to consider, for sure.
I’ve been spoiled by mine. No receiving fees. Up to 30 days of holding them. One wineaux, when he had to move back east, made arrangements with them to move his received wine into his locker (there was a fee for that).
Only real issue is that they have limited hours, 10am to 6pm Monday to Thursday, with another hour (till 7pm) on Fridays and Saturdays. I just need to remember to move wine to my 24/7 locker (which doesn’t receive).
I just did the locator thing again. Here in SoCal CVS and Michaels are not options that are presented. There are other establishments that provide shipping (and receiving) that are listed, but when filtered for accepts restricted is selected, they are excluded.
Just for grins and giggles, I called one. A gift store that also does UPS. Despite being excluded on the UPS locator, I was told no problem receiving wine shipments, but, there would be a fee. They indicated $5 or $10 depending on how many boxes were received, and indicated the fee would be a ‘lot’ charge, not per/box.
Seems this is still a very much a wild, wild west anarchy.
And let us not forget that FedEx also has a 14 day vacation hold. If you play that with the 5 business day hold at location FedEx has, you have like a 3 week window to pick up your wine. If you’re traveling this comes in handy, I know because I’ve used it to my advantage in the past.
I just rerouted, as in 30 seconds ago, 5 boxes of wine that is being delivered via FedEx. I purchased the wine over the summer. The wine is being delivered on my schedule. To the location of my choice (not UPS My Choice…ha!) FedEx is NOT charging me $5 a box to accept the hold.
Does that mean I just saved $25 just in shipping associated charges by NOT buying from casemates…by gosh, I think so…
@kaolis. Methinks you are confused. I live in Southern California, not Phoenix Arizona!
It’s less than 2 days (shipment in the afternoon, delivery early the 2nd day), with freezer packs they arrive fine. Delivery is early morning at my locker. Only time I had an issue was when WCC shipped it over the July 4th weekend one time. And that was years ago!
But I know that’s more of an exception than a rule.
Hmm, So we go from Fedex which:
has HAL, and free redirects for the end customer, and can send to an easy to find walgreens to
UPS: $5 charge to make a routing change to a UPS store (the only other option in my area) that isn’t as convenient to get to during hours that I can get to it.
Well will try with the Pedroncelli offer. If its as I suspect, will be loosing my business at casemates. Too bad really but there are other discount wine avenues that do ship with Fedex. Or perhaps casemates, in all their shipping savings costs, will refund us the $5 for shipment re-routes with UPS. Then casemates can ask UPS to refund them the aggregated $5/person cost. Based on likely deceptive sales practice on how much better they would be for shipping. yea… right.
@klezman Correct. This was a shipment I wasn’t expecting from UPS. The ability to delay delivery I don’t recall though, so just kind of pointing that out.
I did purchase the Bergevin cab, used my local UPS Store as direct delivery address. So we’ll see how that goes. I talked to the store, and other than for me having to cough up $5, seems like should not be any troubles.
@klezman@rjquillin Perhaps a good idea, heck I give bottles to the FedEx Office folks all of the time as it is. Matter of fact I just had to “source” and give some Stella Rosa Peach to one of the girls. The things we do!
So how does this notification from UPS work?
I created an account, the free one, not some paid upgraded what-ever-they-call-it. UPS My Choice®?
Do they send email when something is headed your way?
Based on what? Can’t be name only.
Do you have to enter the destination address for any/all shipments you want to know about?
Do they match those with your name?
Just don’t see how this could reliably work, but it must for some. Does the shipper include a phone number and that’s the match.
Hi RJ, when I set up my “UPS My Choice” I selected Text messaging notification. There were several customizing options to chose from, I chose notify me when a package was sent, 24 hours out, delivered.
Located in the Upper right corner >drop down menu>Home >Profile >Preferences >UPS My Choice Profile Overview>Alerts>Delivery Alerts.
@PLSemenza Is this something only available with UPS My Choice®? That appeared, from the ‘T&C’ they wanted read, to be something that was a fee for service. I quit reading when I saw a comment along the lines of ‘we will bill you’ that suggested I’d need a credit card to sign up for. At that point I just did an abort.
Do I need to read further?
Is this notification service something that comes with a price tag?
@PLSemenza Well, that was next to totally worthless. I selected home, duh, but need to enter some commercial addresses. It rejects them as a business. Double Duh. I’m shipping to a storage locker or UPS access point and want to know when something is on the way.
Just tried the business route, seems to allow one address, but I went ahead to try. “Seems to be some problem…”
@PLSemenza@rjquillin it’s a great question on how UPS knows to send a notification if you use an Access Point as your shipping address. I’ve been using UPS MyChoice (the free version) for years, and it works well to notify me of an incoming package…but I’ve only received UPS shipments at my home address. Maybe they don’t know in this case (using an Access Point address) and we just need to rely on the email from Casemates to know when something is arriving???
Funny thing happens on a W00T order after I changed my CaseMates mailing address to a UPS Access Point this is what I saw:
Hold at UPS Access Point Requested
March Air Reserve Base, CA, United States
A UPS My Choice® delivery change was requested for this package. / As requested, the UPS My Choice® package will be delivered to the customer’s preferred UPS Access Point™ location.
@PLSemenza@TimW Did you use the home/personal or business version of MyChoice? The home version rejected the Access Point as being a commercial address and would not allow me to use it. So I tried the business version. It too puked on the Access Point address.
I’m trying to stay positive an make this work, but so far, it just isn’t.
PS: but I did just get an email from woot that an order had been delivered. 22:25 out west. Sure enough, package on the bench at the front door.
@PLSemenza How did setting your Casemates mailing address affect the Woot order? Did you change your UPS MyChoice preference to route all packages to the Access Point? I don’t want all of my packages going to an Access Point.
@InFrom@ScottW58 Casemates does generally send an email with tracking number after it’s shipped. Unfortunately it’s been a bit flaky lately and I got the last shipment’s emails after I’d already received the shipment. I’ve always used my FedEx notifications to know things are headed my way (and I would always get those before the Casemates email). I’m not sure how this will work in the new UPS world where I need to put a UPS Store as the mailing address.
@InFrom@MarkDaSpark@ScottW58@TimW@rjquillin You have a mailbox at the UPS Store though, correct? Which is why the store gives you notice on arrival? My UPS Store won’t have that info unless casemates passes on some info? All they will have is my name?? I also tried plugging in my store address to My Choice as an additional address but it kicked it out for being a commercial address as it has for others here. And if you use the store address as the “Alternative” address, it appears it will route all deliveries to the store, which I don’t want.
Yes, I have a box, and yes, they send me notices when something arrives. I don’t use My Choice, but track scheduled deliveries via a different app (I add anticipated delivery dates when I purchase).
And no, all deliveries don’t go there. It only defaults to the last one selected, so you can change it during ordering. Once you add a different address, it doesn’t disappear, but is available.
So when I order on Casemates, I make sure it goes to my wine locker. And Meh orders go to my UPS box.
And I swear there was a glitch on the other site, because there were certain times where my wine would end up at my UPS Store instead of my wine locker. But there was never any extra charge, for receiving or holding.
Just to add insult to injury, personally speaking, with my latest Casemates delivery, I’ve just discovered that the Dollar General store a half mile from my workplace is now a FedEx hold location. Sigh… a perfect arrangement gone to waste.
I’ve watched on video this week the UPS guy come to my house and leave attempted delivery notes on my door 3 times (which will be stuck to my door for 2 more weeks before I’m back up there, announcing to anyone passing by that no one is home) - that thank you bottle from Winesmith is now on the way back to them, I sent a note thanking Clark and Sandra for the thought and suggesting that they not send that bottle back out to anyone as it bounced around for a week in a UPS truck in 12 degree weather.
I would be all over the current Provenance offer but without FedEx it’s a no go.
This might be it for me too since I’ve had terrible experiences with UPS when it comes to packages that require a signature since, like most people, I’m at work all day and the UPS distribution center’s 7pm closing time (plus not open during weekends!) simply doesn’t work for me. I am going to give it a try with the current offer so fingers crossed!
@jml326 I’ve tried that a couple times with other deliveries but it’s somewhat frowned on in my department. I also take public transportation so hauling the bottles home would be a pain (possibly literally!)
@chaosdreamer suck to frowned upon. And I get the public transit, I walk to and from. I started keeping a large backpack to bring 6 bottles at a time. Or lucky to have the electric scooper rentals here. Drop a case on and drive it home.
@jmruru Just picked up a case from the Treasury Wine Estate offer. It arrived there yesterday.
Had a small failed HP SSD to return prepaid. Dropped it off and mentioned I thought I also had a pickup.
Quillin. Looks like that one on the shelf back there.
Case placed on counter, and a conversation ensued, no ID or $$$ asked for.
They now have a note “the wine guy” with my phone number tacked up.
It’s very early, but looks promising.
I think they’ll get some Pedroncelli.
Winter Gardens contract/franchise “Access Point” in Lakeside. Very small location with some Boxes and a copy machine in a strip mall.
Looks like they would have space issues storing any volume of parcels at once, but the staff that was currently on duty were quite accommodating.
Picked up my boxes that were held at location at Walgreens via FedEx today…they did not charge me $25…
Waiting to see how my direct shipment to UPS Store goes, but this will be the first and last time I pay $5 a box for that service. So until that gets resolved…
Another missed opportunity for promised site tools that were never developed, which could (among other things) offer shipping solutions/options/assistance. Some of us would be willing to pay an up-charge to have packages shipped via FedEx.
When customers are both profitable and happy, everybody wins!
@chipgreen@CObrent@danandlisa@rjquillin@Winedavid49 It’s just like shipping in the summer, doesn’t really matter, because most folks don’t care. So now, it’s UPS and if you don’t like it take a hike, because big picture the change to UPS makes sense from the business side and if you don’t like it, oh well…
@vaaccess Choosing an Access Point as the original shipping address is what I did, successfully.
Check first with your proposed location to see if they impose additional charges. Reported fees range from 0$ to $10.
@rjquillin@vaaccess Unfortunately we are doing the legwork here and casemates isn’t quite sure what the deal is so they are pretty much hiding on specifics…but, here is what seems to be the deal:
If your shipping address for a casemates order is your home/business address it will be delivered as normal. If that doesn’t work for you have the option to hold it at a UPS Customer Center/hub. However you cannot redirect a casemates delivery to a UPS Store or UPS Access Point. An Access Point is nothing more than a retail outlet that UPS has partnered with, such as CVS stores etc (the same as FedEx has done with Walgreens and other retail locations)
You can apparently however designate a UPS Store and/or an Access Point directly as the shipping address for casemates. So no redirect and hold, you have to input your UPS Store address on your casemates order or delivery. And from gathered community input it will cost you up to $10 an order whereas FedEx is more flexible and free.
I thought the consensus was that CVS stores will not work as access points because they cannot accept “restricted items” and/or items that need a signature. IIRC, that boiled it down to UPS stores as being the only viable “access point” that can be used for direct shipping for your Casemates orders and it will cost you up to $10 per box although one person said they were quoted $5 per day to hold a package.
@chipgreen@rjquillin@vaaccess Ok, got you I think. I’m just referring to UPS lingo. “Access Point” is what UPS calls their retail outlets. And I guess the stores…But what you are saying is that the CVS etc points will not accept direct wine delivery? I had only checked on UPS Stores
Trying to follow along here… really!
checked on my local CVS…you are correct…so that narrows the choices
Trying to keep up myself… meanwhile I am still on the sidelines as I wait for things to shake out, although as previously mentioned, not averse to chipping in on cases with those for whom UPS does not present a problem.
Yeah, I have a few Casemates UPS shipments coming. Just trying to figure out the best option. As others have noted, I’m ok paying a premium for superior shipping, for what that’s worth.
Ironically the last FedEx delivery requiring a signature i got the driver called and asked if I would be ok with him signing my name and leaving the box…I of course said “Yes, thank you!!!”
UPS hold for pickup location in my town couldn’t be further from my house. Apparently, UPS doesn’t allow me to select the UPS Store as the hold location which would be very convenient.
FedEx let me choose the Fedex store which is also much closer. I sure hope this mystery holiday gift is worth this trouble… Going to see if I can find the UPS place tonight without getting lost or stabbed.
@kaolis@medz Let me see if I understand this. If I change my delivery address in Casemates before it is shipped to a UPS store the package will go there? Do we have to sign up for something in UPS to get a notification?
UPS sends notifications if you are a UPS My Choice member based on your name and shipping address. But if you try to add your UPS Store address to your My Choice profile it kicks out because it is a business address so it seems like there will be no notification from UPS that you have a package on the way. Which kind of sucks.
In theory if you change your casemates delivery address to your UPS Store the wine will be delivered there.
Would be nice if casemates gave us a heads up on how all this works before they changed shippers but they did not. And as it seems casemates and WD really don’t know the answers and that is why we are not getting any. Unfortunate to say the least.
And again, correct me if any of my suppositions are out of line.
Well, my first UPS tracking number shows arrival Friday, but the “UPS My Choice” doesn’t show it at all. It did show a hardware item that arrived today. Luckily, I’m taking this Friday off, but this doesn’t bode well for the other 10 days of Christmas items headed this way.
Fingers are crossed!
My final Fed Ex order is set for delivery to my favorite drop spot tomorrow. I’ll miss them. They even greet me by name after the W–T and CaseMates orders they’ve held for me.
Friday shipment arrived, but never showed up on My Choice, despite an exact match on name & address.
A second shipment showed up on My Choice for arrival on Thursday, even though the it was at the ‘label printed’ stage on Wednesday. I’ve since gotten a My Choice email that shipment was delayed. CaseMates correctly shows it has not shipped. UPS appears to have some data integrity/logic coding glitches that will hopefully get worked out soon.
While I, too, am concerned about what seems to be the lack of foresight on the implications of the switch, I also feel compelled to comment on how horrible FedEx was. The Hold-at-Location was the only thing that made them even remotely bearable. Their customer service was horrible, their delivery scheduling made cable repairmen seem timely (we’ll deliver it sometime tomorrow, maybe), and their residential delivery was atrocious. (I previously had a number of times where they said they would deliver… and just didn’t show up. After we’d waited around all day to sign for the package. I’ve had a door tag left on my door when we were home… with a dog that would go ballistic at the slightest sound of someone at the door. Seriously… the delivery guy must have ninja’ed up to put the tag on the door.) As I said, the Hold-at-Location made them slightly more bearable. I say “slightly” only because I had the opportunity once to find out what happens if there’s a discrepancy between whether they delivered to the HaL location or not… they completely disavow it. They do not consider these locations as “FedEx” and say that, basically, it’s your problem if their system says it was delivered. I will miss the convenience of the local Walgreens pickup, but am hopeful that the UPS experience will improve. It couldn’t be worse than FedEx.
Well, the Bergevin cab shipped. I am using my local UPS Store as the ship to address. I did get my shipping notification from casemates with tracking. For grins I logged into UPS My Choice to see what my delivery options are in case I needed to change anything. I don’t, but wondering how this works. When I ask for delivery options at this point in the delivery chain UPS says:
You can change your delivery after a delivery attempt has been made. Please track again using the InfoNotice number, which can be found above the barcode on the notice you received.
Enter InfoNotice Number”
So apparently zero flexibility on delivery options once shipped when using your UPS Store as a delivery location.
In short, this sucks so far. Fedex shipping was reliable, they came early (and always within their window), and the drivers were friendly.
I didn’t realize there was a switchover, and I now have multiple Casemates shipments that I’m waiting for. I have My Choice, so I get notifications and “Follow My Delivery” emails for many items. At least one package was out for delivery (with a ~10A-3P window) yesterday, and then again out for delivery again today with a similar window, still not delivered. I work from home, so I’ve been here. They haven’t attempted delivery, despite being blocks away from my house. Now I have 5 UPS packages supposedly coming tomorrow (3 from Casemates), meanwhile my purchases are sitting in trucks out in the below zero temperatures.
@brechin I had a similar experience. One casemates package was out for delivery yesterday. UPS delivered other packages to my building, but made no attempt to deliver the wine - didn’t call me or ring my apartment on the intercom (my husband was home), and didn’t leave a missed delivery note on the door. A note was entered into my account saying that “The receiver requested this package to be held for pickup at the UPS facility” which is an absolute lie. I called them and supposedly they are going to re-attempt delivery today. I didn’t have a single problem with FedEx.
Has anyone tried setting their UPS MyChoice profile setting for an “alternate delivery location” to a UPS Store? I know this will cause all packages to go there, but I’m wondering 1) will they auto-redirect wine to the UPS Store? 2) for non-wine shipments do they allow u to redirect those to your home after they ship (using the UPS app or their website)?
@TimW Think mentioned above, but apparently if you set up a UPS Store as your alternate delivery location, then ALL of your UPS shipments go to the access point/store. Here is the message you get when setting an alternate delivery location:
“Skip home delivery and send all my packages directly to my preferred UPS Access Point location.”
Also I mentioned signing into My Choice about my casemates order that is going to the UPS Store (I hope), but in fact that really does one no good because My Choice does not recognize the address, so there is no record of the shipment in My Choice
@kaolis yes, it is known . Thus my 2 questions from above: 1) will they auto-redirect wine to the UPS Store i.e. has anyone tried this and had wine auto-redirected to a UPS Store? 2) for non-wine shipments do they allow u to redirect those to your home after they ship (using the UPS app or their website)?
I’m thinking of putting a UPS Store as my alternate delivery location, but only if I can redirect non-wine shipments to my house after they ship.
@TimW So much time, so little wine…and no answers from @winedavid49…and no answers from @winedavid49 because I’m guessing he has no clue to how all this works…best guess is you’ll just have to play around with it and see what happens
No luck so far with my first UPS delivery. Originally scheduled to be delivered yesterday, shipment was delayed until today. I just received notice that delivery was again rescheduled for tomorrow. How many days does UPS think I can stay home just to sign for a package? Worst is that the wine has been sitting at the customer service location since 2AM yesterday morning. They just need to put it on a truck for delivery.
@klezman@radiolysis Well it looks like UPS missed another delivery day today, that’s 3 full days now since the package arrived at my local UPS service center. Wine was “out for delivery” all day today, but now back to “in transit”. With the weekend coming up, I assume I’ll be staying home on Monday, too. What do I do if i run out of vacation days? Also, my neighbor, across the street from me did get a UPS delivery this afternoon. I guess they just don’t like dealing with “Adult Signature Required” packages.
So…@winedavid49… your current thoughts on how this UPS shipping thing is supposed to work? Or on how you thought it was going to work? My guess is you’ll lose a few of us, but in the big picture you really won’t miss us because as you say the change had to happen and it is all about the bottom line across all platforms…
UPS notified me my package was on the way: great; then I was notified it was bumped a day: still OK I sent it to the UPS Store – restricted delivery’s accepted; then your package was delivered and signed by AAA??
Headed in tonight to pick it up, wait for it……they can’t find it?? I show him my confirmation text, he double checks the tracking number, nope, checked the computer again nothing, looks through all the boxes nada. Then I see what looks like a case of wine sitting on the back floor. So I mention that’s about the right size box. He then said, Oh that’s the problem – you can’t directly ship to the UPS store, unless you have a ‘Box with us’. We never checked it in, we should have refused it, but we’ll let it slide this time…….(By now I’m hearing the Twilight Zone music)……He continues - if you want a ‘Box’ it’s $264 a year, $25 set-up fee, if you want to be notified when you get a package, it’s another $24…….(Now I think I hear the JAWS theme) At this point I say, I really appreciate you helping me out, thanks. As I turn to leave, he said, all you need to do is miss the 1st attempt, then you can re-rout it here, that’s only $5.00 a package. I mumbled something appropriate.
When I asked the UPS store nearest me, they said the same thing. To get shipments, I needed to rent a box, and I’m not going to do that. I do wish we could have FedEx as an option. Keeping my VMP membership for a few more days in the slimmest of hopes that something shakes out from this…
@PLSemenza That’s all you need, right? A few extra days on the UPS truck for the privilege of paying $5 for the reroute. I placed one order to see how this works that’s going to my local store, or so I hope. They made no mention of needing a box rental, fingers crossed. Hub holds are free, but my hub is way too far, so not an option at all. And I simply do not have anything delivered to the house that requires signature.
And as mentioned upstream UPS likes to charge $5 for delivery day changes etc.
I know not for everyone, but for me the change is pretty much a cluster. And casemates hasn’t a clue on how all of this works…we’re all finding this out on the fly
Hello, i’ll start by saying i’m reading every one of your comments and yes it is educational and no we did not predict the level of adjustment when converting carriers. We knew there’d be some pain and in fact converted all of WCC’s non Casemates packages to UPS 3 months before we switched Casemates, knowing the sensitivity of delivery. We were wringing our hands on pulling the trigger. But, we had almost no issues with the other shipments (we also admittedly did not have an open venue with the other customers where people can leave their experiences). Based on the success of packages being delivered successfully during this period we felt good (albeit apprehensive) about making the UPS decision.
Why did we make the switch? We take pride in having developed a selling mechanism that is the most efficient way of selling wine in the industry. Period. Producer direct (no middlemen), JIT inventory (only bring in what is sold) , vertically integrated warehouse and logistics to control costs, all play a key role in reducing the cost footprint in order to offer the deals we do. However, cost of shipping plays a very large role in how we price Casemates offers. Our previous carrier’s pricing went up appreciably well before we made the switch.
I’m sorry this is so painful for many of you. It appears effective navigation with UPS is on a person to person basis and will be unique for everyone and will take some time. I am communicating with UPS and will continue to push for clarity and reform (re-directs to Access points being the lead issue we did not see coming).
That $5.00 coupon is looking pretty silly right about now…
@Winedavid49 Yes, thank you for listening, as I am one who is not purchasing at the moment because of UPS hassles.
Just out of curiosity, you say that you piloted UPS a couple months prior w/ no issues. Were those packages that needed signature upon delivery? That’s the issue here. UPS home delivery is fine, when I don’t have to to sign for something.
But the problem many of us are having is the difficulty in re-routing shipments to somewhere we can get to, to sign for the package. That’s a big difference and, as you can see from the comments here, UPS seems to be an epic fail in many respects.
So I got notice that a delivery is coming Thursday. We have early tickets to star wars, so we’ll be gone by 4. Thankfully, the ups hub isn’t far, so I logged in (free version) hoping to switch it to be held at the hub. Previous posts seemed to indicate this is the only sort of HAL option I have, in transit.
However, I can’t change anything without a door tag, apparently. (It’s asking for the door tag number and won’t go further without.) So I have to wait for a failed delivery, then I can do something. Very frustrating.
@chipgreen@kaolis Yes, I’m logged in to the free version of My Choice, I go to tracking and insert the tracking number, and get "You can change your delivery after a delivery attempt has been made. Please track again using the InfoNotice number, which can be found above the barcode on the notice you received. " But if I click on the calendar doohickey, it says I have no deliveries.
So all I can figure is that their system isn’t smart enough to add a shipment that started before the account was created (even if I do have the option to add a description)? And I surely can’t find a way to force it to match up. Useless.
@chipgreen@marla25 Ah, that could be it, a timing issue. Bet you’re right.
When I first joined My Choice I was having troubles and come to find out it was because of the first name field. That they go by name as well as address. So Bob did not = Robert did not = Bobby etc. There is a field in settings where they instructed me to add first name variations. Really? Yep…
-Log in to My Choice (i have the free version).
-Click your name in the upper right to expand that menu.
-Under the “UPS My Choice” box click EDIT.
-Second section down is “Name Variations”
I’ve mostly been agnostic about the change since our situation makes it easy to receive stuff at home or the office any time. However I just encountered another completely ridiculous UPS policy: only one person per address can enroll in MyChoice. So that means that my wife will get all the emails for my packages and I won’t.
How is UPS just so ridiculously far behind its main competitor in technology and flexibility? That’s the theme I keep seeing here.
FedEx has continually given me problems with misinformation on the delivery window. I have rarely had them meet the delivery window and usually redirect to be held for pickup.
I will miss the flexibility of redirection and the ease of online interface as compared to the offerings by UPS.
Those initial delivery windows are based on the date that the label was created. They get updated after the package is in transit and some shippers do not necessarily ship the same day they create the label.
So, UPS officially says they won’t redirect my package because it requires an adult signature. The UPS distribution center only has hours when I’m at work. I just changed jobs and can’t take time off to pick it up. The package with the surprise gift however will probably be delivered, so in all fairness I will bring it unopened to a UPS store on Saturday and refuse delivery. I assume the wine will be sent back eventually. Will I get some sort of refund, or I’m SOL? I did contact Casemates before it shipped, but there was no definitive solution. I was able to redirect my Wine Woot packages to a UPS access point, but I guess their policy has changed since then?
@heartny I’d contact casemates CS after it gets returned and ask for a refund stating that the UPS delivery won’t work for you. If it becomes a trend winecountryconnect might take notice and do something.
I’m in the same boat here. There are FedEx and UPS store locations within 2 miles of my house. FedEx would re-route to the store, UPS will not. This requires me to drive to the main distro point for UPS (adding 30 minutes to my commute home). This will make me question my VMP and frequency of purchase. I was hopeful the UPS stores and CVS access points would be a good alternative, but it seems that if it needs adult signature, we are out of luck.
Update: There was a failed delivery attempt today. The driver did not leave the notice with the “InfoNotice Number”, so something that could have taken minutes on-line turned into a frustrating phone call.
Requested reroute when I got tracking so I could bring the ID (I am not home enough). Location was way far away but I didnt write it down. I follow tracking, states its delivered but wont tell me where. Mychoice no longer sees the tracking or package. Call and get address. Show up in a weird warehouse location and find out I can only pick up the package 9am-12pm M-F. Call UPS asking if I can route somewhere that has hours not within my work hours and they say no and I have to change it in Mychoice. Mention that I cant see it and they state because it was redirected I must contact the shipper.
This is a mess. I will have to make two trips to this weird ass hub far outweighing that $5 coupon.
I think I wont be ordering from casemates anymore unless I can choose to ship via FedEx or something else.
@winedavid49@rjquillin So, my experiment with shipping the Bergevin directly to my local UPS Store was basically a success. They simply required my ID and a payment of $5.35…grrrrr…but no mailbox or any other store services required.
I’m a little concerned about the chain of custody. They have no contact info for me, and once the package reaches the store the shipment shows “Delivered”. No scanning to release to me to prove I took possession and not someone else. Probably not an issue??
@ScottW58@winedavid49@karenhynes@radiolysis so casemates is amazon powered? And this is what this is all about? If so I had no idea. I mean I know the background but didn’t know meh was Amazon powered. Maybe I missed it if that is the case. I did see the WD statement that this change “had to happen”
True, but doesn’t WCC/winedavid have business relationships with both…through Casemates and Woot? Amazon “broke up with” FedEx, so WCC likely was forced to abide by that for the woot end of business. It may not make sense for WD to not switch all of his platforms to the same shipper (UPS)…or there may be contracting issues prohibiting him from contracting with both major shippers simultaneously. We don’t know what the contract terms are. There may be some exclusivity clauses.
@kaolis@klezman@radiolysis Yea, I have a shirt commemorating the breakfast octopus story. I am not friends with many of the judges I appear in front of, but, alas, I am forced to interact with them and deal with the rules of the court.
It is pretty obvious WCC has a relationship with Amazon as everything from gourmet woot is fulfilled by WCC.
Just because WD doesn’t have Bezos on speed dial doesn’t mean that decision wasn’t mandated by the mothership. It just makes me sad as a kickstarter. I thought my money was going elsewhere.
@KNmeh7 Corporate raider?! Hardly! More like scientist, engineer, and computational modeler.
As for your comment about your money here going to Amazon - I don’t think it does. Matt (woot and meh founder) and Bezos do not do business. This is part of meh.
Gourmet Woot certainly does, though, being part of the Amazon/woot umbrella.
@klezman you should get an eyepatch and start calling yourself a corporate raider. meanwhile i’m sitting in academia wearing a blanket because they turned the heating water off late last week. eyepatches won’t do much to help me stay warm.
I just picked up my first UPS Casemates shipment and the same experience as @kaolis above. I shipped directly to the UPS store and they charged me $5 for accepting it since I don’t have a mailbox there. I also have the same concerns as @kaolis, but AS LONG AS CASEMATES SENDS ME THE TRACKING NUMBER when it ships, I think this will work for me. I shouted that because recently I received the tracking info email from Casemates AFTER I’d already picked up the FedEx shipment. It’s a bit less convenient, and I didn’t receive the discount code for the change in shipping, so I ate the $5 pickup charge…but it seems to have worked OK.
I forgot to mention how I did the shipping address on Casemates. I put my name and phone on the “name” field (I.e. “First Last, xxx-xxx-xxxx”). On the first address line I put “c/o The UPS Store”. Then on the 2nd address line I put the actual street address of the UPS Store. Then of course city, state, and zip of the UPS Store.
Yet another wrinkle with UPS:
I picked up my ‘2’ pack of QUPÉ SYRAH MAGNUMS a 2008 & 2014 and a CaseMate’s ornament with sticker. Where did I pick it up you ask: at a “MICHAELS STORE”, which of course dose not accept ‘Adult Signature Required’…This is Sooooo confusing - OMG like Schroders CAT in the Box Theory
I had two cases ship out via UPS a day apart (my job is flexible with working from home, but there is a limit) so once they were both in motion and had delivery dates set, I made a request of UPS to move the delivery date of the first case to match the second. A couple of days later I get an updated delivery date for the second case, a day earlier, meaning a separate day. Logged in and requested the delayed delivery day to now match the other case. I wake up this morning and check the status of the cases and what do I find? HORROR.
The package has been damaged. All merchandise has been discarded and the sender will be notified.
Since the CM launch, I’ve “only” had about 55 orders delivered without fail by FedEx, almost every single one of those was HAL, and not a single one was damaged. I know it is early in the running for UPS, but so far they’ve only got a (presumed) 50% success rate on my wine.
I just hope the UPS holiday party where my case was “damaged” was made happier for them in the process.
@jmruru there’s desire/truth in that, although their responsibility is to CM as the entity paying for the shipment. I’m sure that @winedavid49 and team will make things ok once they’ve handled whatever claim process they have to go through.
The hub is really inconveniently located for me, and i have to change my shipping address to me c/o the hub with my phone number and then they’ll call me when they get it. If I want to use the more conveniently located UPS store, it will cost me $5. This extra hassle means I will still order what I know I want (Iron Horse), but I likely won’t be taking a chance on something I haven’t tried.
I’d picked up my 1st UPS case at the HUB yesterday afternoon. They told me that the “access points” cannot accept an item that requires adult signatures ($5 fee or not). It looks like my best option is to cross my fingers that someone will be home when UPS gets there (I get 3 tries) and if I miss - then I get a longer commute.
@TimW For free? Do I need to list them as the shipping address? The staff at the hub suggested that UPS stores are franchised and do not all locations will accept. I guess my next stop is to the UPS store and find out.
@chipgreen I would use the nest egg of “site tools” to comp every casemates purchase that now has to pay $5 extra to have it shipped to their location. I bet FedEx would quickly become a better option.
I guess I am more concerned about when my kickstarter VMP free shipping goes to crap because of “reasons.”
Good idea! Debating if I should cancel my VMP but will wait awhile and see how things shake out. I have placed one order since the change and will just redirect it to the hub and deal with the 90 minute round trip through heavy traffic and construction delays to get it. At least the lady at the hub is super nice but that means I usually come home one bottle light, haha.
So I recently ordered the WineSmith Cellars Dessert Wines. I felt confident ordering because the estimated delivery date was well after the holiday. We’re traveling for the holidays and won’t be home to receive a package.
So imagine my surprise this morning, while on the train to work, when I discovered an email from 10 pm last night telling me my order shipped and that the first of two packages would be delivered today, when there would be nobody at my house to receive it?
“No problem,” I said. “With FedEx I was able to pick up at a nearby supermarket. Surely I can just get this at the UPS Store near my house and I just need to re-route it!”
Except no. It can only be picked up at a “Customer Center” and apparently the only one near me is over 30 minutes away. A center that according to Google, was only open on weekdays (8:30 - 11:30 and 3:30 - 6), and according to UPS, would ship it back if we didn’t pick it up in the next 7 days.
Before I paid additional money to have it delivered after the holiday, I asked my husband if there’s any chance he could get it after work, as the Customer Center is thankfully only a few minutes from his office, and he agreed. So I put through the request to hold, and on the confirmation page, was told that we could get it today, but the Customer Center had the following hours for pickup:
Mon - Fri: 8:30 am - 11:30 am
So I called my husband back to inform him that he would now only have a 3-hour window entirely during his work hours to get it, and he said he’d make it happen somehow.
Then I got to work and checked the hours from their locations page because the mobile site was being unhelpful. Hours posted on UPS’s website:
Mon - Fri: 8:30 am - 11:30 am, 3:30 pm - 6:30 pm
Saturday: 9 am - 5 pm
I looked up the tracking number again and noted it was not ready for pickup yet, and it was 8 am. The beginning of the window I was told on the confirmation page was only a half hour away. And now I was completely confused as to when we were allowed to even get this package, which is very important because we’ll be gone so long that they’ll ship it back if we can’t pick it up before we leave.
After fighting with the UPS phone system (because apparently you can’t actually call the Customer Center directly) and yelling at it to send me to a human, it finally did. Here, the very nice woman confirmed that the center is indeed open in the evening and on Saturday, but that my package hasn’t even made it to town yet, despite the fact that their system told me it could be picked up today. She said “it’s still early” and basically told me to stalk the tracking number all day for updates.
I’m assuming the second package is my special gift (no alcohol), but that one isn’t scheduled to arrive until Monday and holding it at a location is only good for a week — we’ll be gone before it arrives and won’t be back home in time before they’d ship it back. So I just had to pay $5 to have them deliver it after the holiday so it won’t get buried in snow or something while we’re away.
As for the wine, there’s no indication that it’s even on the east coast yet, despite them saying it would be on a truck for delivery today, so I guess I just have to cross my fingers that it gets to the hub by this afternoon?
@shellzy They’re definitely getting them out before the estimated delivery dates right now. The Pedroncelli had an estimated delivery window of Dec 23rd-26th, and showed up at my house on the 18th, and the QPR had an estimate of Dec 30th-Jan 2nd and got here yesterday (the 19th.)
Thankfully my wife was home, so it worked out OK for us. I may redirect one of my next few orders to the Customer Center just to see how that works out for when we can’t get them at the house.
Update: after still no tracking update by mid-afternoon, we called and were distinctly told that the box was on a truck headed to our house, not even in the state, and at the customer center waiting for pickup, all at the same time! My husband ended up going to the center to speak with a human in person and they seemed confident it will be ready tomorrow, and I hope so, because otherwise my entire code will have been spent on fees to hold my packages until the delivery date I expected, assuming they’ll take my money to switch from the pickup that only gives us a week to the delivery date switch option that gives us longer.
Amusingly when my husband arrived at the customer center there was a FedEx truck outside, taunting him.
Update 2: as of Saturday morning the tracking info said it was definitely at the customer center ready for pickup, so my husband took another trek only to find out it actually wasn’t. They were hoping it was on a truck headed to the customer center from the warehouse across the street. He went back a second time in the afternoon and it still wasn’t there. They then suspected maybe it was on a truck headed to our house. It wasn’t delivered, either. So my husband spent 2 hours driving to and from this customer center yesterday and we still don’t have wine to show for it, all because it is not possible to actually call and speak to someone at the actual facility and the call center just sees the tracking that indicates it’s there.
They have somehow lost our wine between the customer center and the warehouse right across the street. We gave the staff some Girl Scout cookies to cheer them up because they were dealing with a very large group of customers with similarly lost packages and that’s a horrible way to spend a work day. Not sure when/if we’ll ever see our wine. And I’m not sure I’ll ever be able to trust UPS with my wine after this.
@shellzy Wow, that’s quite the saga.
I suspect/hope that is not anywhere near the norm, but that’s still quite the saga. It also sounds like a local hub problem, but it’s mystifying how the tracking information can be so off.
Update 3: they apparently found the package, without updating us, and rather than update the delivery date as they promised us in person, they initiated a return to sender late last night. It’s already out of state as of this morning and there’s nothing I can do.
Final update: it got reshipped after a chat with customer service and, thanks to my husband and I both being home sick with the flu, we were home to sign for the delivery today. The styrofoam inside was getting a little rough after three trips across the country, but the wine was safe and sound.
Without being able to redirect to my local UPS Store I’m not sure we’ll be able to order again unless the timing works well to work from home – the customer center here is inconvenient and I don’t think I can ever trust them with a package again. Super disappointing.
If I’m unable to receive the package at home due to missed deliveries and I cannot redirect to a location that will hold it free than it probably going back to WCC. The hubs are not close enough to make it an option.
This is more in the funny category than the irritated one.
UPS is odd. They sent an email with an estimated delivery time of 9:30am-12:30pm. Fine (excellent, actually). But then the Winesmith finally shows up minutes before 5pm. Sure, you can track the truck with your order using their website. But if you’re going to provide a time window it shouldn’t be that hard to hit somewhere close to it, yes?
@joed10303 Yup, all good. There’s always somebody here to receive it.
It’s just odd, since these delivery services usually plan routes and timings down as closely as they can. Whatever. Just good to know you can’t really rely on the estimates.
@jmruru@klezman It’s the same with FedEx, I’ll get updates on what day my package is expected that are totally way off base. Occasionally I’ll get an update that my package is expected “tomorrow” after I’ve already picked it up. My guess is the hold at location request plays a part in it.
@jmruru@kaolis Yeah, basically it’s a shrug.
Lately with FedEx I’ve had things get delayed 1-3 days for no apparent reason. I don’t actually care in general since nothing is (a) all that time-sensitive, and (b) it’s not worth the energy to worry about since there’s always somebody home.
I may be in the minority, I don’t know but I love, love, love the switch to UPS. With FedEx I would get three “phantom” delivery attempts. They would just leave a slip and never actually ring the bell. Then I would have to spend an hour on the phone with FedEx talking them into allowing it to go to the CVS near me. Like they were doing me a favor. I’m team UPS 100%. With UPS everything (two orders) has gone the way it is supposed to.
@Winedavid49@arianaWCC I just got a single bottle of wine from UPS. I had NO email about it, and it’s not something I ordered. I’m grateful that it’s not white (because I don’t waste the calories on white wine, thanks). If it was meant to be for an upcoming rattage, I’m saying right now that I’d like to be taken off the list for the future. I don’t mind doing it, so much, as I think I’m not that good at it.
UPS comes wayyyyyyyyyy too early for my tastes (although at least I was up, and had had the required coffee). Please don’t answer with a “whisper” because it’s too hard to find.
I’m more concerned about the no email than the arrival time. I often see friends on Saturday (yes, I do indeed have friends), and it was mere luck that it arrived so early. Sorry to complain about what looks like a perfectly good bottle of wine, unless it was meant as a present, in which case, thank you.
@losthighwayz I didn’t mean it in a sarcastic way, although I see that it could certainly be interpreted that way. I just want to be asked to the dance, not suddenly dragged out on the floor. I have yet to receive any notification, not email, and not anything here on Casemates, either.
If someone had asked ahead of time, I’d have politely declined. I have a friend who just went through some tough surgery, and my attention is focused on her (which is as it should be) and not on Casemates or what wine I’m drinking at the moment.
I will still open the bottle, and do my best to offer my experience and opinion about it. I value even the brief comments on a wine I’m not familiar with, and try to be responsible about it when it is my turn. It’s just not really a good time for me, is all.
UPS not doing so well.
WineSmith was out for delivery on Saturday, to a UPS Access Point store. The CM glasses got delivered there, the wine, well, not so much.
Returned to some distribution site well over an hour RT away and apparently not open for pickups.
Package went off the grid Saturday night and all Sunday, no updates, no re-scans, total limbo; customer service had no idea where it was all day Sunday and didn’t reappear until nearly 10AM today, Monday, when it was again reported out for delivery, to a UPS Access Point store.
~ ~ ~FAIL~ ~ ~
UPS can’t even seem to deliver to one of their contract “Access Point” facilities before closing time.
Who knows what tomorrow may bring?
I know you say “this had to happen” and I won’t question that, but this is clearly not a happening as we used to have in the '60 and '70’s. This is what we call a bad trip.
Don’t you have a or many lockers that you can have wine delivered to? Why don’t you send your wine there? Personally I have my wine sent to my work so I have no skin in this game, that being said if you can’t take delivery from UPS buy elsewhere people. I’m sure WD doesn’t want to lose customers but it’s done. This has been going on for a month+ it’s time for closure IMHO.
@rjquillin@ScottW58 My issue is I get to pay to have my deliveries rerouted as I work at a place that cannot accept alcohol deliveries. FedEx never charged for rerouting and it is much more convenient for me living where I do. MEH still uses FedEx, so it makes me wonder why not us.
I forgot to add YMMV but still shipping is expensive and if you’re a Kickstarter getting free shipping or $5 shipping or even getting case’s shipped for under $35 or $40 you’re still getting a great deal!
@rjquillin@ScottW58 Scott that is true. But FedEx let me pick it up at my local grocery store, where UPS only allows for home in my area, which I am not there. I don’t mind paying the extra, but to take a day off work to get a delivery is not convenient or a long term solution.
Here is my experience with UPS thus far. I have a bottle of wine coming to rat, however I am out of town for the holiday. First delivery attempt was made yesterday. I logged into UPS my choice to see about redirecting, or any other option, and am told I need to sign up for my choice. Maybe I didn’t really sign up so I try to sign up again. After completing the form I’m told I already have an account. And so the loop begins. Won’t let me redirect or do anything. The final 2 attempts will be made while I’m still out of town so the bottle will be returned I assume. I couldn’t even attempt to pay to have it held at a store because of the loop I’m stuck in. Closest hub is 25 miles away so that wouldn’t have worked either. Haven’t ordered any wine since the shipping change because of not being home to accept delivery and can’t send to work. Also don’t want to pay to send to store even if I can get my choice straightened out. Bottom line for me is I miss FedEx. Sorry for the long rant.
@suzanne17 Update: my very nice neighbor intercepted the UPS driver and signed for the bottle. I guess that’s a delivery option if it’s warm outside and your neighbor just happens to be not working and walking her dog when the driver shows up.
UPS sucks. Unlike Scott I tend to have limited options where I purchase wine online since I have a limited budget and split mist cases with a colleague. This has been working for me. In addition, I’m a school administrator and delivering to work wouldn’t look good (yes, many prying eyes-not the students-). Finally, I’m sometimes loyal to a fault. Guess part of me feels connected to the community and loyal to WD.
I know this is old news at this point, but VERY VERY VERY welcome news. FedEx is awful. Unless you use their express service… the ground service is outsourced and the contracted companies treat their employees and our packages like poop. Half the time my packages get delivered to the wrong address and it takes them a week to pick it up and delivery it properly. Wine deliveries almost always get put on the truck on a Friday and get delivered Mon or Tue… we all know how much wine loves to be bathed in heat inside steamy hot trucks for days. Not to mention often driven around for at least a day or two before they actually deliver. And with the closest FedEx pickup place being an hour away and their drivers regularly lying and marking the packages as attempted delivery, when I was home and they made no such attempt…
Well knowing Casemates has upgraded to UPS makes ordering much easier for me and I no longer have to take FedEx’s incompetence into consideration. Woo hoo!!!
I am just now having my first experience with the UPS shipping. I can’t believe there is no way to have this delivery adjusted to a UPS Store!
Apparently the only way to get the wine I ordered is to be at home when they drop it off (and apparently from above, their guidance on delivery times is way off) or drive more than 30 miles to a different county to pick this up at a UPS hub.
I don’t know if I can get the wine now, but I do know I won’t be ordering from casemates any longer. -Too bad.
When I first called, they said no charge.
After the second pickup there was a bit of grumbling.
I commented I had been told no charge, and based on that I expected orders already placed and shipment in transit to be honored; they did.
This was during the Christmas crunch, and they are very space limited. I made it a point to not let anything remain overnight and promptly pick shipments up. They suggested a flat $10 per pickup, not $5 or $10 per box. There were a few from the TWG special as well; also cases.
I wasn’t charged for any yet and had not given them any bottles. Then more of the CM shipments began arriving. Most, but not all, were cases and fortunately not all was shared and/or allocated. The additional ‘gift’ boxes added to the total as well. I made sure they got some, bottles, not gifts. Pedroncelli, QPR select, Giornata, Virage, Gruet. Overall more than the $5 or $10 they wanted per transaction. Likely ~10 bottles to date. I told them when I could, I’d attempt to take care of them. Not going to comp a To Kalon or Gratitude, but the others work out. It’s a very small mom & pop like facility and staff. So far they have not asked for or suggested any payments required now or in the near future; no talk about charges at all. They seem content with what has so far been the exchanges, as am I. I can’t say it’s an ideal solution, but so far it’s working…
@Winedavid49 I have just missed my first shipment under UPS, and don’t see how I can get something delivered in a reasonable distance for pickup.
If you know of any alternatives, please let me know - otherwise I will suspend orders until I can find a way to get deliveries.
I was an original financial donor for casemates. When Amazon bought Whole Foods they had to divest the wine part of Woot. If they have no interest in Casemates, why can they dictate your carrier choice? If they still have an interest in casemates, why did you need my donation?
FedEx works with your customers. UPS says it is my way or the highway!
@killeenbase Nah, there’s no dictating of any kind. We are making choices that we believe are best for what we do- Provide staggeringly good QPR offers and delivering them economically. I truly hope your personal experience with the carrier of our choice will improve.
Find a local UPS Access Point Franchise store and ship to them. Many are listed as not accepting restricted shipments; however, it seems many/most actually do.
I called three somewhat local to me, and all would accept.
UPS hubs suck hind tit and flat out and are a pain in the ass with their hours.
Go local as your default ship-to address.
@kaolis@killeenbase@rjquillin@swmbo@Winedavid49 You are so right about the hub hours AND the only time that I had to use them they stored my wine in the back next to the heater. When I picked it up I bet the bottles were at least 75, maybe even 80 deg!
Unfortunately, the cost in time and mileage to get to the UPS hub negates the savings for me. It’s just not worth the stress. I might order a case or two a year when I can flex a wfh day, but considering last time I did that when UPS tried to deliver wine to my house they forgot to put it on the truck …
Soooo…my experience so far…I initially called my local UPS Store about sending them wine directly because I won’t use my hub/Customer Center to hold, it’s just too far in way too busy area. The hub option is off the table for me. The store said ok, but it’s going to cost you $5. I have concerns about tracking and notification but I digress. Ordered the Bergevin cab, no problem. Thought I’d be done but then you guys talked me into the Virage so tried again. No problems, so far so good.
Ok, I’m a Qupe fan, ordered the halves. Went in to pick them up yesterday. I was asked if I called about having them delivered there, I said no, relayed my previous conversation. She said oh no, I’m sorry, if you don’t have a mailbox/account here we really don’t want to accept shipments. She said you can call and we might ok it or might not, or even then it could be refused and returned to sender. Might go in and clarify one more time but sounds like game over after all.
@kaolis My place is starting to make the same noises; tracking, lost shipment, etc. Also brought up the $5 again. I was talking to the owner and for now it will stay the same, but we both left it as a possible ‘revisit’ if either side thought things may be getting out of hand.
@rjquillin Yeah, the “might or might not accept delivery” is a little troublesome. I realize that if something did go awry it would most likely be made right one way or another. But I really don’t want to play the “maybe” game. If I could get some assurance like it seems you did, even in the short term, that’d be one thing. It was the store manager I talked to yesterday, probably should seek out the owner like you did.
@propvin yep. Redirecting with UPS is worthless. I drive in front of a convenient customer center twice weekly so I ship directly there, but it’s a pain regardless. Since that address isn’t my home, I don’t get the My Choice updates or notifications.
Tired that Klez. The registration process rejected my attempts to use a commercial address; any commercial address. Just don’t see how that could be, but it was. Perhaps already used, or in a reject database…?
This UPS thing is a disaster still. How can they be so backwards compared to FedEx. I hesitate to order anything. I can’t ship it to my workplace and I am NEVER home during the day. My attempt to redirect somewhere remotely convenient denied
"You have a package on the way, but it cannot go to a UPS Access Point™ because of a restriction. We will attempt delivery to your address.
To see other delivery options, select Change Delivery."
Have been doing Woot/Casemates for years, and my first UPS delivery is apparently taking place later this week. ‘Signature Required’ was never an issue with Fedex, as I would simply reroute it to a Fedex location 5 minutes from my house as soon as it shipped. The girl behind the counter got to know me, and would sometimes grab my box of wine for me as soon as I walked in. UPS? No such luck. I just discovered (like the rest of you) that I can redirect the shipment, but only to the regional Customer Center. Which is a pain in the ass. May well be more affordable for Casemates to ship with UPS, but it’s pretty likely that Signature Required plus UPS is a deal breaker for me. Too bad.
@smcvick If you read the thread above, you can work around this problem by shipping directly to an Access Point. The thread contains myriad other things people have learned about it, both positive and negative.
@klezman Oh, I’ve read the thread. Was hoping to find a solution, but mostly found the many negative aspects that agreed with my own experience. And it appears that a couple people have had luck shipping direct to a UPS Store. But others have run into store personnel who say that it’s not possible, or who want to charge fees for handling of shipments. It appears that shipping in this fashion is not official UPS policy, and that I’d be taking my chances trying it. No thanks. Fedex policies with regard to this are clearly better, and this really should be prioritized given the Signature Required nature of Casemate’s business model.
I thought this would be fine since there is a CVS store right across the street from the Walgreens I had deliveries shipped to. Now I find out CVS can’t accept alcohol. The UPS center is 30 miles away. Such a pain in the ass. Go back to FedEx.
I completely agree. Please don’t ruin a good thing. I live in Walnut Creek, CA and I can’t be home for the deliveries, and the closet pickup in San Ramon which is a real pain in the ass to get to. Please go back to FedEx.
OK here is my experience, Fed Ex worked for me because of the ability to reroute for FREE. I just received the 2 Jakes PS delivery. It was delivered on time to a local UPS store. I received tracking emails and that part of the service was on par with Fed Ex. The local UPS store is 3 miles from my home and we don’t really have traffic around here except in the Summer. Upon pick up I was informed of a $10 “hold fee”. I picked up the same day as my tracking slip said the wine arrived. I don’t really feel like they held anything. I was also informed that if I don’t pick up the shipment within 3 business days it will be returned. FedEx would hold for a week for nothing and if I called longer, again for free. I have another shipment coming this week and will see how that goes. I really wish we had a Fed Ex option. I have to pay $10 a shipment with UPS for inferior service, so a small up-charge would be OK. I know many of you are chummy with your delivery center and have gotten them to waive those fees. Because of my profession I can’t offer alcohol as a gift or receive wine at work. @Winedavid49 any chance you could do a poll on the site to see if any interest exists for a Fed Ex option?
Fed Ex option free only
Fed Ex option $5 fee
@foxrunner There is no point in a poll as either of the first two options are obviously superior to the third, our current situation. As a buyer, there is zero downside to a free or $5 up charge for another shipping option. Clearly, it’s not so easy for WD on the seller side. Aside from added overhead for managing multiple options, it’s likely they have received a discount for exclusive use of UPS. I wouldn’t hold my breath for any changes in the short term.
Agreed. WD & Co. have already crunched the numbers and are ok with some customer attrition as they believe that they will still make more money with less customers by shipping via UPS. While WD has admitted that he didn’t think there would be such a backlash over the change, there is little to no chance that FedEx will be an option anytime in the foreseeable future.
Might as well accept the new reality and deal with it accordingly based on our individual circumstances.
I guess our UPS driver hates us, since the switch-over. All boxes arrive damaged, guess he’s just throwing them around and also crushed from the weight of other pkgs on top. Some shipments with the tape coming off. He (driver) keeps asking (with attitude) “are you stockpiling wine”? Why, yes, I am!! I have cut back on orders. I’m amazed there’s not any boxes dripping red…yet. We never had this issue with Fed-X.
I don’t see any other way around this issue. I’ve enjoyed this website, for years. It’s too bad I have to worry so much about by purchases, their condition and the logistics of it all. THE BROWN TRUCKS SUCK
@klezman@Winedavid49 I’ve been mostly lurking here, but would venture a guess that WCC was slightly misled by UPS with respect to where shipments could be held for pickup. I feel bad for both WCC and the CM crew on this one.
I won’t disappear completely but in last few months I’ve bought a heck of a lot less from here and a heck of a lot more from WTSO. It’s just so easy with FedEx to get shipments with and so cumbersome with UPS.
@scott0210 agreed. picking up 7 boxes tomorrow from wtso. shipped fedex picking up at my local Walgreens. Wine I ordered on various dates at various times of the year that they held to ship at my convenience not at their convenience. No hassle.
My local ups store still won’t guarantee they will accept my direct to store shipments because I don’t have a ups mailbox so unless there is a very very compelling casemates offer pretty much done here.
@scott0210 That’s interesting - WTSO use UPS to ship to me in CT. Fedex is much more convenient for me (in terms of location, hours and ease of pick-up) but UPS is still manageable (there is a customer center about 4/5 miles away although they do take awhile to locate the package!).
@ctmariner You might try asking wtso if they will ship to you FedEx. They do use both shippers and at one point I requested FedEx only and they were happy to accommodate me. Just in case I request FedEx in comments even though FedEx is the shipping option I use when ordering. I suppose it’s possible UPS is the only option for your location but worth a try.
@ctmariner@kaolis I have wtso ship via FedEx exclusively - never had any issues. A few other places I use have my account flagged to ship FedEx only even though UPS is their primary method, never have problems.
@chipgreen@ctmariner@kaolis Yes, they will ship FedEx and they have also added a “locker” system that allows holding your wine until you reach a case before shipping no charge. You don’t have to buy in the multiples of the offers free shipping, you can buy 1 and hold in locker and then ship when you have a case built up.
WS pricing is definitely not the best but they do occasionally have some pretty competitive prices (not CS prices for sure) but since they added the locker option I have probably bought more from them than I had in the previous couple of years.
With the locker I can pick up 1 or 2 of something that interest me instead of the 4 or 6 typically needed for FS.
As the switch to UPS here has pretty much killed off my purchases I find myself ordering odds and ends from others that I rarely used before.
I would generally be ordering the Twisted Oak but its a no go with the UPS shipping unfortunately.
@kaolis@rc70@rjquillin@chipgreen Contacted WTSO - unfortunately they only have an account with UPS for CT - another reason to look at leaving CT as I age! I will take advantage of the hold/locker facility at WTSO - thank you! No idea what the background is behind “credits” - presumably an old/long story. Thanks again for your help and guidance.
The Twisted Oak is the first one that really breaks my heart not to be able to order - there were a few others I’d probably have jumped on but weren’t a previous must buy. But just last week I had to deal with my Pedroncelli wine club order being shipped via UPS again and it was another nightmare and special trip to get it. (Fortunately, when I emailed them they said I could switch to only FedEx for future shipments so at least that’s the last time I’ll have to deal with that!)
It’s been a while since I bought from WTSO but I may give them a look as my cellar gets low again!
LOL, like near 500 posts. There has never been any real explanation as to the “why”, other than “it had to be done” (or some such thing). Some speculated it had to do with Amazon’s relationship with FedEx. Others just write it off as a business decision with better rates offered by UPS, possibly involving exclusivity of shipping.
I also get wine through Naked Wines. They inexplicably made the same shift to UPS from FedEx a couple months back. I phoned them up, and they simply changed my shipping address to a FedEx store 5 minutes from my house. From that point on, all my shipments go out via FedEx and just go to the FedEx store. This is true even though NW now seems to be using UPS for other orders. It was that simple. Much easier than the UPS hassle that has been detailed above.
Why can’t Casemates offer multiple shipping options?
We can only guess it has to do with shipping rates, and perhaps an exclusivity agreement with UPS.
There are plenty of other options out there, and it doesn’t appear as if CM is terribly concerned about losing customers over this decision. I would be quite mad if I had backed them on KS. But I didn’t. So I move on. I periodically check this thread hoping that CM reverses course and offer FedEx again, but I’m not optimistic. It was good while it lasted.
@drcanak I backed on Kickstarter but it doesn’t bother me for that reason - I certainly got my investment back through the 40ish cases I bought over the last two years. I am just sad not to be able to bu any longer. It’s like when Woot wine stopped shipping to my state all over again! But who knows what will happen in the future. I’ll keep my VMP a while longer.
For some reason I thought CM was not a part of Amazon, maybe I missed something there? If CM is unwilling to budge, perhaps the only hope is that the wineries themselves will take serious note of this once they start to notice a drop in their sales…all because of shipping.This all just doesn’t make any sense to me.
A clear answer should be provided so people can decide what they need to do and stop wasting their time trying to persuade CM to switch back to FedEx if there is no possibility of that ever happening.
@hscottk@Turner103200 The fact that WD is tied to Amazon via Gourmet Woot/Wine Country Connect seems to be the best explanation of the shipping pickle we’re in. That said, I thought I read that Amazon and FedEx were doing business again.
What are you trying to say klezman? I think that transparency is best in this situation, obviously you don’t.
This is only a topic over a change in shipping options, yes, shipping options, not trade secrets, novel formulations, future cures to diseases from pharma companies and the next best way to save the planet. You get my point.
We have over 500 posts circulating around here regarding shipping and no one seems to know exactly why things happened the way the did. And are we all (the individual consumers writing these posts) wasting our time trying to convince ownership to go back to fedex? What if there is no chance in hell of that ever happening? Then fine, so be it, we know, we make choices and move in the direction that is best for each of us. Perhaps you find that too much to ask from the owners of this site, I’ve been a loyal member for probably 15 years, enjoyed the previous site and same with this one. Have met a lot of great people, certainly enjoyed the wines and meeting the owners of the vineyards. This has nothing to do with that. It’s about letting us know if the shipping status is here to stay so we (500 posts) can stop asking for it to change, if that’s the case. Got it? Mate?
@Turner103200 WD was pretty clear it’s here to stay, at least for quite a while. His business reasons are not likely suitable for publication on the internet, which is my point. Sure, I love transparency, but I also know how business works and you have to respect the limits of what WD is willing to tell us on the internet. I suspect he’d tell you more over a glass of wine - I know I’ve had some pretty frank discussions with him about things that would be inappropriate to put on the internet.
Correct me if I’m wrong folks, but wouldn’t you rather spend your time doing something else other than explaining to the owners, with the hope of things changing, why the new system is not working so great?
Good discussion. Thanks everyone for your input, I think this does bring a little bit of clarity to this topic. And importantly, I really enjoy this site and the company which runs it. I think that’s what really makes it special over some of the other ones out there. Cheers everyone.
Got notification on my way home that I had missed my delivery. Saw a UPS truck about half a mile away from home and flipped a U turn went up to the driver. No luck. Turned on my street and saw another truck going opposite way. Chased that one and bingo! This is the new way
@losthighwayz haha!!! Ran into my first missed delivery, could not redirect. Missed sleep for work tonight waiting for the 2nd attempt and another case that was coming in. Running on 4 hours sleep in 48 hours, I can finally say this UPS thing does not work for me all the time. Also not liking having to wait for their delivery window either. Then again, no sleep makes me cranky, so this could be where the whine is coming from.
One thing I liked on my first Casemates UPS deliveries was the ability to follow the truck location online in “real time” (almost) and get a better idea of when to expect the delivery. But this feature seems to be absent on my most recent deliveries.
@Mark_L Except that in our experience it’s an extraordinarily poor predictor of when they’ll actually show up. No better than the “delivery window” they give us in the morning that has never come within 5 hours of being correct.
@klezman It’s not the best, but better than “By end of day”, which is what all of my deliveries say (probably because I live in a rural area). When I could “watch” the truck location, it gave me a better idea of when it would get to my house.
Same here in the suburbs of little ole’ Akron. The route seems to be somewhat circular. I have seen the truck icon less than a mile away in the morning and not gotten delivery until late afternoon.
@chipgreen@klezman@Mark_L I believe that the trucks also carry the time sensitive deliveries, ie first overnight, priority overnight, etc. Those are always first to go out, then the route takes the driver as needed. That may be what you are seeing?
I laugh at my work because the same UPS driver makes two separate visits each day, once before 1030 and the other around 1200- believe it is the way the truck is loaded.
Agreed with coolac5 working in science I get 3 to 4 different delivery times. 1 before 10:30 (over night priority) before noon (usually frozen or refrigerated before 3pm, and ground (which could be any time during the day but typically is delivered to the loading doc and they take their time.)
A somewhat negative experience on my most recent (Pedroncelli) shipment. The page said expected delivery March 23-26 (which would have been fine), but when the notice came with delivery scheduled for March 13 that did not work (we left town on March 12). I put a “vacation hold” on my UPS account and the delivery was rescheduled for the day we will be back home (for which UPS conveniently charges a $5 fee ). Is there some way @Winedavid49 can avoid shipments that far out of the expected delivery window? I noticed another recent comment in the forums of an early shipment problem.
@Mark_L got it. yea, they are conservative for sure. they do go out faster when the weather cooperates. i’ll try to be more accurate, but generally (except for summer and extreme winter) they are conservative estimates.
UPS has changed their policy (apparently) by now charging $6 to hold a package at one of their hubs, not one of their stores. Frequently in the past, I’ve had them hold the package at a hub, instead of having it sit on a hot truck until the late afternoon. I know WD and company pay extra for 2-day delivery, yet wine sitting on a truck from 7am to 4pm or later defeats the whole rush delivery thing. Attn: Casemates CS, please have FEDEX deliver our wine. At least they let you redirect it to another site without cost.
I seem to recall, besides shipping for here, de Négoce, Rll, and I think RWS WD also did shipping for Gilt. I just got a shipping notice from them that is FedEx. A $35 credit goes a long way on a c-note order.
@jmdavidson1 Follow up. I caved and paid the $20 annual fee so I can redirect all of my deliveries. Principle sacrified, yes. Wine sacrificed, particularly due to late deliveries from an overheated truck, no.
I had 2 shipments in transit this week. The Laura Michael Cabs and the Pet-Nat. I was able to redirect the Pet-Nat but when I tried to redirect the Laura Michael (multiple tries over 2 days), it kept throwing the error message (sic) “Delivery to an alternate address is not available in this area”.
Somehow, they decided to drop both boxes on my porch today without a signature. I’ll take it, but…
@chipgreen I just ship mine directly to the address of the customer center warehouse. Haven’t been told not to, and haven’t been charged. I do really enjoy FedEx more but it sound like my UPS situation is more workable than most others.
@chipgreen For my most recent deliveries (same day for Pedroncelli Rose and Friends White), scheduled to arrive the same day, I twice issued a “hold at UPS store” directive. Sure enough, they ended up in the back of the truck all day in high 90s temperatures (bottle temps were 104 on delivery). I was not pleased.
@chipgreen@Mark_L@ScottW58 yes, I understand that enclosed spaces heat up to higher than ambient. It’s more about how the wine (which has significant thermal mass) heats up that quickly given that it’s in styrofoam. That would mean the temperature inside the truck would need to be close to boiling!
You can really see the difference with smaller packages compared to cases, too. And the necks of the bottles warm up way faster than the bulk.
So if the neck of the bottle is 100+ degrees and the bottle is 90 your good with that? I don’t understand how you can rationalize any bottles that come in hot? I guess if the bottle costs $12 who cares but it still bothers me.
@chipgreen@Mark_L@ScottW58 not saying it’s good, and I’m not disputing the temperature tasting cited above. I’m just trying to understand the physics of it.
I’ve had lab rat bottles arrive where the neck is warm or even hot but the rest of the bottle is cool. (I don’t have an IR thermometer so I’ve never measured it.)
I remember back on the old site…WW, there were a number of folks that hated Fed-Ex for delivery. Saying please switch to UPS. You can’t please all the people all the time. Having said that, given my druthers, I liked Fed-Ex better.
I know the CM team is doing everything possible to get the wine out so as to minimize heat exposure, but I don’t trust either major delivery service to hold up their end. There are way too many stories of delays, lost shipments, etc. So over the summer I buy more wine locally and order less from websites. And then only from sites that will store the wine and ship in the fall.
@klezman No, I’m saying I have enough wine to make it through the summer but if I need to fill in a gap I patronize the local wine shop. As to the can’t stop - guilty! PS: I’m not sure you are one to comment on overflowing cellars! PPS: I am constantly amazed at what people take away from a given post.
Update: Today FedEx did the same thing again. Claiming no one was home. They never knocked or rang the doorbell. I’ve been here the entire time. I have a suspicion they didn’t even stop at my house. This is absolutely ridiculous and makes me glad WD is using UPS. (Never thought I’d say that!)
Excerpt from this article, which is about driver (as opposed to cargo) safety, includes this about temps in the trucks:
“Some UPS workers say the back of the trucks, which they must go in and out of to retrieve packages, can feel like saunas. Federal Occupational Safety and Health Administration inspectors have documented heat indexes of 126, and temperature readings taken by workers in their trucks in Arizona and Florida and provided to NBC News show temperatures above 150 degrees.”
Which is why a have a summer wine shipping moratorium.
As its name suggests, a snark mark allows an author to convey sarcasm. It consists of a regular period at the end of a sentence, followed by a tilde (a type of accent symbol commonly used in Spanish). It’s relatively new as far as punctuation marks go: Typographer Choz Cunningham came up with it in 2007 as a way to better indicate verbal irony. For example, coming into the office during a downpour and sending out an email saying, “Lovely weather we’re having today.~” is a great use of a snark mark.
@davirom@ScottW58 I should have properly attributed that lift, but now I can’t find the email link for it. It’s from a daily word game site, wordgenius.com I think, and was a link from there to a short piece on seldom used punctuation symbols.