@MarkDaSpark Leave after 14:30 to ~19:00 = ~60+ minute commute.
Leave after 19:30 or so and it’d down to ~25 minutes.
Obviously not a step function, but 19:00 is about the earliest I can leave and have the commute under an hour or so. Add the commute to that and it just doesn’t work to arrive before closing.
I am paid hourly.
For me (in NYC), this is a MAJOR improvement! FedEx is horribly unreliable and has sent back several shipments because they screwed up the logistics. Incredibly unpleasant customer service too. Never had a similar problem with UPS. Neighborhood pickup locations are more convenient for me as well.
@theglassrat In NYC FedEx delivers via FedEx ground which is kind of like the minor league version of Fed Ex: drivers who could never make the major leagues, rude, ignorant, uncaring. I’ve never had a good experience with them because you have to sign for a shipment and they don’t allow neighbors or nearby stores to sign and hold your case if you’re not around. They claim they’ve made delivery attempts when they don’t and soon enough your case is on its way back to Casemates. So this is great news, UPS is reliable and customer-friendly.
Or maybe, just maybe … it’s because I paid for the UPS box rental, so I don’t have to worry about Porch Pirates?
Most wine goes down to my wine locker, but since I’m not always home, I prefered the piece of mind of having the UPS box. Especially when on the old (that which must not be named!) site, my wine shipments would sometimes end up there and not my wine locker! Even when I was positive I had changed it!
Never had a problem in the 11 plus years I have used the UPS store. Plus, most of my Amazon purchases go there.
No FedEx I’m done, due to living in Utah where no alcohol can be shipped I have all wine shipments sent to an Idaho FedEx hub near my vacation,hopefully retirement home. FedEx signs and holds in office my shipments until I stop by to pick up, sometimes that is 2 weeks sometimes a month. I have tried to set that up with UPS in the past and they flat said NO we can’t, won’t do that.
As I’ve said before UPS is brown for a reason, they are the $H!&S to work with. My bank account at least thanks you for the future savings.
Very disappointing. I just had my first successful pickup at a FedEx (Walgreens) location in a nearby state. Now It looks like I’m back to square one for wineries that don’t have a license here. Hard to believe UPS stores won’t accept deliveries.
@winedavid49 I, like most people, are upset with this change. I live in a place with no UPS store. So even if I could redirect the wine, I cannot. FedEx here delivers to the local Fred Meyers which I so appreciate and has saved my wine in the past. Please bring FedEx back.
@Winedavid49 Yes please, help!!! I live with on the Oregon Coast in a tiny town. Newport is the closet city but they don’t have a UPS store and the UPS “office” is a joke. They say they open to people, but they are not. We own a business in Newport, so I know. We try, and every delivery we get when we are not there does not get held, either gets redirected to our neighbors, who do not give it up, or it just get sent back. It is just wrong.
@CorTot the Overnight part is great. Finding out about the order before it’s out for delivery seems to be the tough part. The GSO office down here is pretty convenient to my work so I prefer them whenever possible.
@radiolysis I do like that GSO will reschedule to a specific time window and give you a text alert the day of giving you a 1 hour window for the delivery. But their hub is a solid 30 miles from me and no other options for delivery.
Just like when woot went from UPS in the old days to FedEx (after the Amazon purchase) people will figure it out. Some will a priori be happy and some pissed off.
For me, it’s a wash. Unless the redirect to a hold-at-location option isn’t there. Every once in a while I need that option.
@swmbo Well that’s craptastic. Hopefully WD and others will convince them to do otherwise. This must be a big contract for UPS, and stealing (back) business from FedEx has got to be among their top priorities. If sales on CM drops significantly after this change we can bet WD will be having words with UPS over it.
More generally, @winedavid49, I’m happy to use whatever I need to. I know the FedEx store manager by sight, so I don’t get carded… the UPS staff turns over much more frequently. But! I’ll find the store that works best, I’ll figure out how to make the most convenient store work (they couldn’t even accept the redirect on the cheese for goodness sake). Thumbs up.
I’ll have to say the manager at the FedEx store has become somewhat of a dick and I won’t miss him, but not sure how, yet, I can make UPS work. No third party drop/pick-up locations nearby I can identify.
Are Woot shipments also changing?
RLL, Gilt, others?
Generally speaking, I have no dog in the UPS-FedEx fight - it all depends on where you live. That said, where I live, FedEx is way more convenient/user-friendly than UPS. This is pretty much a deal-breaker for me. I will still go in on cases if someone else wants to buy but the inconvenience factor will keep my wallet on the sidelines in all but the rarest of occasions going forward.
And just to pre-empt… I did try again - today! Drove through snarled rush-hour construction-zone traffic to reach the inconveniently located inner-city UPS pickup location well over a half hour away (on a good day). Arrived within their minimalistic 3-7 pm M-F pickup window, got my Scott Harvey wine club shipment and then drove back home through the aforementioned rush-hour construction-zone traffic albeit this time navigating around an accident that caused traffic to slow to a standstill and caused the round trip to take close to 2 hours.
Compare that to my local FedEx pickup location, which is open until 9pm, 7 days a week, and is located 10 minutes away from my house.
Also, and maybe this is an Ohio thing but alcohol is NOT allowed to be redirected to a UPS store, that’s why I have to drive to an actual UPS warehouse facility to pick it up.
@chipgreen Not just an Ohio thing. SoCal as well. Maybe overall? I can’t redirect my UPS items to an access point or UPS store so also have to drive to an inconvenient unsafe location to pick up my wine. Which, of course, isn’t open on weekends. I think with UPS you have to ship it to a UPS store/access point from the beginning.
I’m out to. UPS is awful near me. The closest is 25+ minutes away, and then dealing with the line at the shipping center. FedEx Walgreens was 5 minutes away. I’m sure there is some sensible reason for this switch (errr money), but count me out from this point forward until UPS gets their act together and allows retail pickups in my area.
So bummed about this. I used to love UPS only b/c of my driver. He would leave my wine at my house when I wasn’t home. Sure it wasn’t totally legal but its a stupid law and it worked. He’s no longer on my route and I just finished switching all my wine clubs to FedEx. UPS is so annoying b/c they don’t deliver wine on weekends and, if I’m not home, I can’t change the delivery to a local location. Instead, I have to drive 15 miles to a crappy area to pick it up from their shipping center. And its only open until from 9 AM - 8 PM (but not from 6-7 PM) and not on weekends. That’s not convenient at all.
The big plus for FedEx is that they let me redirect the delivery to the FedEx office near my work. So, if I’m not at home, I just change the delivery. And the Fedex Office is open weekends and super late. With UPS, I have to plan on an access point delivery from the get go and I don’t want to have to plan on always picking up my wine. Unfortunately, I’ll probably be buying less b/c of this. I just can’t deal with the continued drives to the UPS facility.
This is not good for me in the Denver area. UPS does not allow pick-up at local stores. It’s a horrendous drive to a lousy industrial area to make a pick-up, and the hours are inconvenient. If it can be forwarded to CVS, that might work, but how do I find out if that’s possible here? Make a trial order? This will certainly hamper future purchases, probably quite a bit. I will be more selective from now on, maybe that’s a good thing.
@bolligra I have to agree. The UPS Denver area pickup is horrible and they only have one for the whole area. Fedex has pickup locations every half-mile. Why won’t UPS use their franchise stores as pickup locations?
@bolligra Hi, Rick - agree with you. And my understanding of using UPS stores to ship to is that you have to pay for a Box there, no re-directs. I used one when I lived in NY City, without a doorman, years ago - not super expensive, but that cost also isn’t justified just for occasional wine purchases.
I agree with pitchforks. Once shipped, Fedex allows easy rerouting of a package to whichever Walgreens I’ll be near on delivery day. Once an “adult signature” package is shipped via UPS, the only choice for re-routing is the main hub, which is a terrible experience. The missive sent out by @WineDavid49 says that change is coming, but when? I won’t order until I can redirect a package after it ships. I don’t want to change the shipping address for the whole Meh-niverse so I don’t have to make special trips for every package that is sent. When is the solution coming?
Seriously disappointed in this change. As with above stories, UPS is much more difficult to actually accept delivery from and usually ends with me picking up from a distribution center many miles away… and with a newborn that just not going to happen. (Compared to Fedex pick-up 2 blocks from the house). Please bring back Fedex. This is largely a deal breaker for me.
As with most changes, there are positives and negatives. I was really spoiled since I could re-route a shipment to the Walgreens less than a mile from my house. The UPS hub is 15 minutes away through rough traffic. I will admit that, given the different carriers in the summer, a FedEx notice would appear within hours of delivery, so it wasn’t all giggles.
Could someone at Meh or WCC do a guide for how to make UPS as malleable and user-friendly as FedEx? I would love to have options for delivery and pick-up. WD says UPS has made changes, and I trust him. I have just not ever seen it in action!
@ejrunion@TimW According to everything I have been able to find, you can only have wine shipped to UPS Customer Care centers (and must have it shipped directly – no redirect once shipping has started). From this page, “Approved wine shippers may use the Ship to a UPS Access Point® location service in conjunction with Adult Signature Required (ASR) for consumers who prefer to pick up shipments from UPS Access Point locations.” Assuming that Casemates (a.k.a. Wine Country Connect) is an approved wine shipper (which I certainly expect they are or will be), this does open up more possibilities (you can search for locations here) as UPS Stores (and perhaps CVS) seem to qualify as access points. But again, the UPS “no redirect” edict is certainly not as flexible as the FedEx ability to redirect to a Hold at Location. Hopefully @WineDavid49 can provide more specifics as to the possibilities.
@ejrunion@TimW The edit window timed out before I could modify the above. When searching for Access Points, there is a qualifier (beneath Location Filters) for “Accepts Restricted Articles”. Once I added it, the CVS location dropped off the list, but the UPS Store does show up.
@ejrunion@Mark_L@TimW In MA the UPS store will NOT redirect wine shipments but will hold for pickup in store @ $5 an order. You can rent a box for $204 a year and that eliminates the five buck fee. With FedEx we shipped to our home and redirected 99% of the time as we both are working. The deals are great here but the monthly Casemates fee and now a box rental is pushing it. We have a great local store that I’ve abandoned because of the deal structure here. Casemates also has offers we’d never see out East. Conflicted.
For me this was helpful in understanding options and locations; thanks.
It did, however, eliminate convenient locations as only UPS store and distribution facilities seem to meet required criteria. No 3rd party shippers, no CVS, no UPS lockers were included.
Calling UPS store front locations, still there is a $10/package charge. I didn’t inquire about charges if I subscribed to one of their upper tier level services, like VMP here, and the hours seem limited to normal business hours, when many of us are still at work.
A distribution center looks to be the only viable option for no fee pickup and extended hours; if one is near.
Thanks again for the links, more calls to make and questions to ask.
@chipgreen@ejrunion@foxrunner@Mark_L@rjquillin@TimW@Winedavid I wonder if that fee varies per store location. Called my local UPS store yesterday and was quoted $10 per box to hold. The nearest UPS distribution center is probably an hour drive round-trip for me. Count me as very disappointed with the change in delivery services. I don’t mind having a few random wine deliveries at my workplace, but try to keep it to a minimum. FedEx was wonderful with multiple, easy options for redirecting and holding deliveries. I’ll certainly cut back on purchases as a result of the change to UPS.
I was also told to put “Hold for:” and then my name and phone number in the address. The Casemates settings didn’t make this easy, but another “name” line or “handling directions” line could help in the address settings.
I’m taking a risk, and it probably will involve a cost the first time around. If it goes poorly, I’ll have to reconsider my options. I don’t buy enough to make renting a UPS box a worthwhile option. I’ll keep you posted.
I was told there was a $5 charge for wine shipped by a retailer and no charge for wine shipped direct to a consumer by a winery & they will hold for around 2 weeks with no additional charges. They are open till 7pm M-F, till 5 Saturday & till 3 Sundays so this will work for me when I don’t want to ship to work, which is most of the time for cases.
Anyone else call a UPS store and inquire about a direct shipment.
The one closest to me charges $10/box to accept and hold. Didn’t bother to ask how long they would hold, as this is asymptotic to a deal breaker.
I call up the local, next to FedEx, same strip mall, location and asked what my options were. Perhaps the agent was just a dunderhead. Guess some additional calling or a visit may be required.
Depending on hours, I may be able to make Ronson, that radiolysis mentioned work; clearly not as convenient as FedEx has been, but far superior to what I’ve heard others posting here about proximity to a center.
Work used to work, but they, and my office mate, are getting a touch annoyed, as the office is full of overflow.
The real surprise to me is the number of people making heavy use of the FedEx HAL options. I’ve been lucky, either able to have wine delivered to the office or molarchae works from home and is able to receive during normal business hours.
@klezman My wife and I both work from home, so we can generally accept the packages. However we also both travel and have other obligations that have made re-route in transit a lifesaver. We often don’t know before shipping whether we’ll be able to be here to accept or not, and with a Walgreens across the street from the house, it was an easy no-brainer when we needed it. There have been times when we’ve been able to get 10 in a row at home, and I think I’ve probably redirected 4 of the last 6 to Walgreens. But with FedEx, I can always ship them to the house and know that I have a convenient alternative option, which at times I even need to exercise after the first missed delivery.
No FedEx? I’m done here on casemates. For the most part. UPS is very NOT consumer friendly when it comes to redirecting/holding wine shipments. I confirmed with UPS today that they will only hold at the Customer Center which is a 90 minute drive each way for me. Combine no convenient UPS hold location to casemates refusal to enter whatever century we are in and hold wine shipments and ship wine to consumers on the consumer’s schedule and not their schedule, well it blows. But I’m outta here.
@kaolis@Winedavid49 I posted this in the Kukeri thread but thought I’d post it here as well for “topic visibility”. I had been looking forward to being in MO as probably 98+% of the offers will ship to this state. However, with the switch to UPS, I have ZERO choice but to be home to receive the shipment (the UPS map does not even show a Customer Center for my zip code). With FedEx, there would have been a Walgreens about 30 minutes away that I might have used if needed. As most others, I see the change to UPS as a HUGE negative and I hope that @Winedavid49 reconsiders or comes up with another option.
@Winedavid49 Done buying for the most part, absolutely out. The UPS wrinkle really does change the game for me. I’m told by UPS that only Customer Centers hold wine. That access points and UPS stores will not hold alcohol for pickup. My closest Customer Center is 90 minutes away. So first of all there is not much I need in the way of wine that I’m going to drive three hours for. We’re both retired, rarely home. That is why I occasionally ask about the accuracy of the delivery window on offers.
And being at the mercy of your shipping model, which I still believe is antiquated (as it is I only buy a few months a year) in regard to both the wine and the consumer, I’d be subject to having to make that three hour drive when it’s just not possible.
I hope I’m wrong on hold locations, but it doesn’t appear to be.
Hey, it is a fun site, good folks, good deals. I enjoy playing out here. But with no incentive to buy anything not much point in hangin’.
Is there a UPS Store close to you? As posted above, I haven’t had any problems with receiving wine in 11 plus years at my UPS store. But that might be because I pay for my box there.
Being rarely home myself during the week, it was easier to pay for the box and not worry about Porch Pirates.
As to an “Antiquated” shipping model … I would guess the idea is for the wineries to not rack up expenses holding onto customer’s wine, thus the not holding wine for months to ship it. You/we pay more for that “service”, if the wine is stored for months .
@MarkDaSpark@Winedavid49 I have a reasonably close UPS Store. I called them and as mentioned can’t redirect wine to them. Have not inquired yet about using them as a direct ship to address, but I will. Problem with that, if direct ship is a possibility, I’m tied into shipping to that address and only that address. As we are out and about some, with FedEx I could pick and choose my ship to address in midstream.
And come on, the shipping model sucks. I buy plenty of wine from plenty of places at really great prices and they ship to me when I want them to ship to me. I bought wine from woot and casemates exclusively from say Nov-Apr, other than that, thank you no very much, not a customer.
As RJQ noted, you can have multiple ship-to addresses. I know I do. You just need to add them before buying. Easy peasy.
As to the other, there’s only a few sites that will hold your wine. Most I buy from ship immediately. Winebid and one up in Alameda/Oakland are the only ones I know of that will hold for several months. And Winebid has a shipping surcharge that seems to cover that storage cost.
A group of United Parcel Service employees allegedly helped to import and traffic massive amounts of drugs and counterfeit vaping oils from Mexico during the past decade, part of a scheme that exploited a vulnerability in the company’s distribution system, according to police.
WOW, I can’t believe this will be the end of CaseMate’s first WOOT now this; so sad, I guess the giant octopus has in fact won…
PS: I to was told "Sorry we can only hold adult signature required (AKA Wine) at our distribution hub located at ‘March Air Reserve Base’" WTF??? Alpha Mike Foxtrot
Yeah, this isn’t going to work for me, either. The FedEx Hold at Location feature is key for my being able to order wine. The UPS customer center is not close by, and in Atlanta traffic, that’s a no-go. Perhaps an option for FedEx for an additional fee?
Trying to wrap my head around this. I have UPS stores, CVS and Michael’s near me. The nearest customer center is 25 miles away, or an hour each way with traffic, so that’s a no go. From what I’m reading I cannot ship wine directly to any place except the customer center, nor can I redirect? If that is incorrect please tell me how to keep my wine coming. I use FedEx HAL exclusively because we’re not home during the day and the FedEx store is 5 blocks from my house. And if we’re on vacation I can call my friendly store and they’ll hold indefinitely. I want to make this work but I could use some more concrete information on how to do that.
Didn’t wine.woot originally ship UPS and switched to fedex at some point!?
I think both work as long as what WD said about the HAL options for access points / CVS is a thing. Rather than write off casemates for trying to make a buck id see how the next order or 2 goes before going nuclear here.
Are you kidding me? It’s much more fun going nuclear on the internet!
But as I also recall, people were seriously pissed when woot switched from UPS to FedEx, then figured out how to make it work. @WineDavid49 Since UPS claims it’s a “legal restriction” to not redirect wine packages either they need to be set straight or FedEx has been operating illegally all these years.
UPS is much less flexible than fed-x, and even if you put together everyone who uses them to ship wine I’m sure it’s just the smallest blip on the radar for their overall business. FedEx probably charges businesses more to ship wine so here we are. Welcome to the new world.
I just received a notice from WineSmith that they had sent me a complimentary bottle for my continuous support, a very nice gesture on their part and much appreciated. However it has been shipped via UPS, and according to tracking it is scheduled for delivery tomorrow,I am a ups my choice member but can find no way to reroute this to the hub so I can pick up next week when I am going to be in the area for a 4 day weekend.
( I live in Utah - my wine shipments are sent to my vacation home in Idaho) When I arrive next week I will find 4 stickers stuck on my door telling me they tried to deliver 3 times and are now returning the shipment(has happened previously when a winery didn’t pay attention to the fedex only shipping I always am very clear about)
The bonus of having all the stickers on the door is how it announces to everyone passing by – hey look no ones home at that place…
In the 8 years I have had the FedEx hub sign for and hold my packages till i was in the area to pick up I have never had a problem with them, depending on life & timing sometimes it is a month before I make it to pick up and yet never a problem.
I get 1 bottle sent to me and it is going to get sent back as undeliverable because UPS is the sh!ts.
Done with my rant - carry on as usual - sorry for further venting - must be all the wine today.
According to UPS, wine can only be redirected to a Distribution Center and NOT an Access Point after it’s shipped. I’m referring to this site referenced earlier in the thread. So no change en-route or HAL using an Access Point.
However, all I can find stated explicitly on the UPS site about Access Points says that you can specify an Access Point only after the package has been redirected via UPS My Choice or after the first delivery attempt–which we cannot do with Wine deliveries (see link above).
Now, you could get a shipping address at a UPS Store, but that requires paying a fee to the store to allow direct deliveries to their address on your behalf (like a shipping PO Box). I can’t find any information or guidance on the UPS site for shipping directly from a merchant to an Access Point.
So, all of the above tells me that we can’t ship via Casemates directly to Access Points, because Access Points can only be designated for a shipment after it has been shipped to a different address originally, and UPS explicitly does not allow the redirection of wine mid-shipment to an Access Point.
Thus, I think, the confusion about Access Points and delivery.
If you have such information, could you please post a link explaining how to set up a direct merchant shipment to an Access Point? I can’t find anything to that effect, only using them for redirects, and I think that’s a significant concern: an inability to redirect mid-stream to an Access Point, and no guidance on how to ship to one directly.
@Eaglevillain@tklivory@Winedavid49 I don’t know exactly how much of a clarification it is, but it looks like there is a method for direct shipping (not re-routing) to some (but not most) Access Points.
So does this mean that WCC can ship to a UPS Store without needing to pay a fee, or would we still need to pay a fee? It sounds like there’s no fee IF the vendor is an approved wine vendor, based on the verbiage, but it’d be nice to have that answer nailed down.
An advantage of a UPS Store vs a Distribution CEnter is that they’re open on the weekends, and I found this on UPS when searching for how long they’ll hold packages:
“If you are a UPS My Choice® member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. Customer centers can hold your package for up to five business days.”
So…with UPS Stores available, that adds more options, even if there’s still no mid-stream redirect–especially if shipments from WCC don’t require a fee to be paid to the UPS Store. That’s an improvement over Distribution Centers only, but still doesn’t seem to include Access Points as previously suggested (unless @Winedavid49 knows something that we don’t coming down the UPS pipeline!)
@Eaglevillain@Winedavid49@xandersherry D’oh, and I see that Ron answered the fee question upthread, at least for CA. So it’s either a fee to send to/hold at a UPS store, or use a Distribution Center. Not sure if that’s universal, though, but it does add cost where there wasn’t one before for those who can’t use a DC.
But why are we doing the homework? casemates just declares shipping is changing to UPS, we get a cryptic message from WD saying there are changes coming. Really? Why wasn’t the homework done on the front end by casemates? Seems like they really don’t know what’s going on either. Info just dribbling out. Maybe with a little homework and info on the front from casemates it might have tempered some of the backlash @cortot mentions. In fact we still don’t know the guidelines.
(sorry if this a repeat)
"Hold for Pickup
Approved wine shippers may use the UPS Hold for Pickup (HFPU) service for consumers who would prefer to pickup their wine shipments from a UPS Customer Center location. When picking up the package, the recipient is required to present a government-issued photo ID, such as driver’s license, passport, military ID, permanent resident card, or alien registration card to verify that the recipient is 21 years of age or older. If the recipient fails or refuses to present proper identification (or is not 21 years of age or older), the wine shipment is considered undeliverable and returned to the shipper.
Ship to a UPS Access Point location
Approved wine shippers may use the Ship to a UPS Access Point® location service in conjunction with Adult Signature Required (ASR) for consumers who prefer to pick up shipments from UPS Access Point locations.
To ship wine to a UPS Access Point location:
Shippers must use a UPS Locator tool and the “Accepts Restricted Articles” filter to select an approved destination UPS Access Point location
Shippers must also use approved UPS Access Point Adult Signature Required labels for wine shipments sent to UPS Access Point locations
Wine shipments cannot be rerouted to UPS Access Point locations once in transit
At pickup, the recipient is required to present a government-issued photo ID matching the recipient information on the UPS Access Point label to verify that the recipient is 21 years of age or older and is authorized to receive the package. If the recipient does not present proper identification, is not 21 years of age or older, or does not collect the package within the time required for pickup of UPS Access Point location packages, the shipment will be considered undeliverable and returned to the shipper."
The old saying, ‘the right hand doesn’t know what the left hand is doing’
Perfect definition of UPS and their “support”
Well, I just had two of the most useless attempts to get information from UPS at the 1-800-742-5877 number; both ended with them hanging up. The third attempt was a bit better, at least a native English speaker that would do more than just look up a reply phrase in a book and read it…
Access points; seem to be anything other than a distribution center, and include lock boxes, UPS stores, CVS stores and perhaps other facilities as well.
Those Access points/UPS stores are, I was told, contract facilities that can set their own rates to charge for servicing a pick-up. Guess that’s why some have reported $5 and others $10, or perhaps no additional per package charge if you subscribe to their services and rent space.
The UPS access point next to the FedEx office I currently use(d) has the $10 fee.
I was told by the UPS representative restricted articles cannot be addressed to access points.
Now that statement seems in conflict with what others have experienced, so all this may be just so much bunk.
For me, in SoCal, that leaves the distribution center, with hours of 0800~18:00 with a two hour break and reopen at 20:00~20:30. Say what? Oh, and Saturday 08:00~13:00.
The DC will, can, hold for five business days. If they receive a delivery on Monday, it goes back Friday, leaving no option to pick it up on Saturday.
So, that access point tirade I went on above.
Forget it; bogus, at least according to a second, closer, but not on the way home, contract facility I called. The guy I spoke with was rather new at a newer point, and didn’t really know all the details. He offered to check and call back, I accepted.
After an hour and a half, and nearing 17:00 I got impatient and called back, it only gets more ludicrous from here.
He called his UPS corporate contact and was told; “nope, no can do (direct shipping to access point) unless I, the receiver, has an account with UPS allowing wine shipments” whisky tango foxtrot.
He explained there was no shipping involved, this was to receive a shipment from a licensed shipper.
To his credit he didn’t believe it either and called his district manager and explained he wanted to know if he, the access point, could accept and hold an incoming shipment for a customer if it was directly addressed to the access point. DM replied “sure, no problem”.
I continued and asked, no additional fees I need to pay, as the shipper has already paid for the shipment?
Nope, but if you could let us know it’s coming we’d appreciate that, and if you can’t make it in a week, just let us know so we don’t send it back.
This is a bit more what I would expect and have been getting from FedEx now for years…
I guess I’ll find out the next time I place an order.
A new shipping address has now been entered into my profile.
Conclusion: YMMV, all other bets off! @winedavid49 just fyi—
@kaolis@rjquillin hey, this tough. First to acknowledge. But I disagree with your
Characterization. I appreciate the passion, but to characterize a process of transition , and the pain associated with it as simply someone’s fault is unfortunate. Hope
the new set of delivery circumstances can work out. Things are unfolding, yes we are learning.
But I will say to roll out a relatively major change, at least to some of us, in business ops with a casual oh by the way statement probably not a good idea. Throw at us what you know. Hey we like winery participation, how about casemates participation.
Pitch forks indeed. Reading everything I assure you.
It’s phenomenal and thorough input. One thing to note. UPS HAD To HAPPEN. That said, we absolutely did not comprehend the reroute discrepancy nor the magnitude of its frequency. This is a sensitive time, I’m getting more clarification on access points. UPS is a very successful organization interested in delivering wine. I bet we can get there.
@Winedavid49 But how could you make a change like that and not know how your shipper did business? Money obviously, but if your shipper can’t meet your consumer’s needs, what’s the point? Maybe I’m in the minority, and no one really cares. Just like the customers that allow you to ship wine in the summer. Hey if no one bought from you in the summer it would force you to change your business model, but folks do buy and you make money and I’m just a pain in the ass. UPS is a wildcard when it comes to wine. And I realize the whole landscape is crazy.
Big picture you’ll lose a few of us who hold at location, because direct ship to a store sucks too because I lose the flexibility to change the destination, but life will continue. I’ll still buy wine, but not from casemates. You’ll still sell wine and make money. Can’t please everyone, and the world is awash in grape juice.
@Winedavid49 Very curious on the “had to happen” aspect. Can you tell us more?
And, @kaolis, I suspect WD has no way to know that so many people were using FedEx HAL and in-progress reroutes to those destinations. Clearly WD is learning and will likely (hopefully) be leaning on UPS to liberalize its (ridiculous) wine shipping policies now that all the details are coming into focus.
@klezman I want to believe. I just can’t think that WCC is big enough and ships enough to push any policies.
At the end of the tunnel I can only see some sort of surcharge for different delivery methods. I’m not sure how (some) wineries can do free shipping on a case++ but we can’t. VMP is cheap, and obviously doesn’t cover actual shipping costs so I’m disheartened there is a viable solution without raising prices somewhere.
Happy days! I’m starting to move towards Kaolis’s state of mind
@kaolis@rjquillin Casemates is our baby and first in our hearts. however, you may know we have other more logistical partnerships. We switched so that all other packages except Casemates went to UPS 3+ months ago. Leading up to the switch, we did not have one inquiry or incident involving reroute changes.
no excuse, but we chose to stagger implementation for the very reason of learning and getting out ahead before the Casemates switch. Casemates is unique. Best laid plans…
@rjquillin@Winedavid49 Ok, deep breath taken on my end. My closest UPS Store in SC does indeed accept direct deliveries of wine. Much closer than the hub. Will hold for 7 business days. There is a $5 charge for the service which I don’t see as a deal breaker.
Still not as flexible, or free, as FedEx is. But not as awful as it looked like it was going to be.
I think we need to see how all this plays out. I just found a link that says access points can accept wine from an authorized shipper. The cost is more ambiguous. It is free, but they do charge $4.90 if “delivered to addressee only.” Not sure if this qualifies since the only requirement is for someone over 21 to sign. I’ve had wine delivered to my wife’s office and others have signed. You need to show Id when picking up but that’s true for all pickups. Note this is buried on page 118 of their billing document. It would have been nice if Casemates had this all spelled out for us before the change.
@rjquillin Thanks Ron for taking the time to explain all of that. Like one of the people who posted above, it’s all good as long as I’m having boxes delivered to the office (as long as I don’t need to re-route), but if I were to retire, it’s a different story. I would want to have the deliveries made to an access point.
I do have a UPS store down the about a block from home, but I don’t know if they will impose a charge for receiving wine. I tried to call them, but they rarely answer their phone, and today was no exception.
@MarkDaSpark you’ve read my mind. Working all weekend with only a mobile, no computer to input more than a few sentences. Some of these frustrations are comical; however, this rerouting and HAL issue does make me cautious when purchasing wine on some months.
@MarkDaSpark@TechnoViking repeating slowly to myself…“realize you have a wine buying problem”…“realize you have a wine buying problem”…“realize you have a wine buying problem”…“realize you have a wine buying problem”…“realize you have a wine buying problem”…“realize you have a wine buying problem”…
@MarkDaSpark Getting a wine locker that accepts shipping is…Not a bad idea, honestly. For me, anyway. There aren’t any I can find that are terribly convenient but there is a great looking place 30 minutes away, and I could use the extra storage in any case. It’s also less expensive than I would have guessed. An option to consider, for sure.
I’ve been spoiled by mine. No receiving fees. Up to 30 days of holding them. One wineaux, when he had to move back east, made arrangements with them to move his received wine into his locker (there was a fee for that).
Only real issue is that they have limited hours, 10am to 6pm Monday to Thursday, with another hour (till 7pm) on Fridays and Saturdays. I just need to remember to move wine to my 24/7 locker (which doesn’t receive).
I just did the locator thing again. Here in SoCal CVS and Michaels are not options that are presented. There are other establishments that provide shipping (and receiving) that are listed, but when filtered for accepts restricted is selected, they are excluded.
Just for grins and giggles, I called one. A gift store that also does UPS. Despite being excluded on the UPS locator, I was told no problem receiving wine shipments, but, there would be a fee. They indicated $5 or $10 depending on how many boxes were received, and indicated the fee would be a ‘lot’ charge, not per/box.
Seems this is still a very much a wild, wild west anarchy.
And let us not forget that FedEx also has a 14 day vacation hold. If you play that with the 5 business day hold at location FedEx has, you have like a 3 week window to pick up your wine. If you’re traveling this comes in handy, I know because I’ve used it to my advantage in the past.
I just rerouted, as in 30 seconds ago, 5 boxes of wine that is being delivered via FedEx. I purchased the wine over the summer. The wine is being delivered on my schedule. To the location of my choice (not UPS My Choice…ha!) FedEx is NOT charging me $5 a box to accept the hold.
Does that mean I just saved $25 just in shipping associated charges by NOT buying from casemates…by gosh, I think so…
Hmm, So we go from Fedex which:
has HAL, and free redirects for the end customer, and can send to an easy to find walgreens to
UPS: $5 charge to make a routing change to a UPS store (the only other option in my area) that isn’t as convenient to get to during hours that I can get to it.
Well will try with the Pedroncelli offer. If its as I suspect, will be loosing my business at casemates. Too bad really but there are other discount wine avenues that do ship with Fedex. Or perhaps casemates, in all their shipping savings costs, will refund us the $5 for shipment re-routes with UPS. Then casemates can ask UPS to refund them the aggregated $5/person cost. Based on likely deceptive sales practice on how much better they would be for shipping. yea… right.
@klezman Correct. This was a shipment I wasn’t expecting from UPS. The ability to delay delivery I don’t recall though, so just kind of pointing that out.
I did purchase the Bergevin cab, used my local UPS Store as direct delivery address. So we’ll see how that goes. I talked to the store, and other than for me having to cough up $5, seems like should not be any troubles.
@klezman@rjquillin Perhaps a good idea, heck I give bottles to the FedEx Office folks all of the time as it is. Matter of fact I just had to “source” and give some Stella Rosa Peach to one of the girls. The things we do!
So how does this notification from UPS work?
I created an account, the free one, not some paid upgraded what-ever-they-call-it. UPS My Choice®?
Do they send email when something is headed your way?
Based on what? Can’t be name only.
Do you have to enter the destination address for any/all shipments you want to know about?
Do they match those with your name?
Just don’t see how this could reliably work, but it must for some. Does the shipper include a phone number and that’s the match.
Hi RJ, when I set up my “UPS My Choice” I selected Text messaging notification. There were several customizing options to chose from, I chose notify me when a package was sent, 24 hours out, delivered.
Located in the Upper right corner >drop down menu>Home >Profile >Preferences >UPS My Choice Profile Overview>Alerts>Delivery Alerts.
@PLSemenza Is this something only available with UPS My Choice®? That appeared, from the ‘T&C’ they wanted read, to be something that was a fee for service. I quit reading when I saw a comment along the lines of ‘we will bill you’ that suggested I’d need a credit card to sign up for. At that point I just did an abort.
Do I need to read further?
Is this notification service something that comes with a price tag?
@PLSemenza Well, that was next to totally worthless. I selected home, duh, but need to enter some commercial addresses. It rejects them as a business. Double Duh. I’m shipping to a storage locker or UPS access point and want to know when something is on the way.
Just tried the business route, seems to allow one address, but I went ahead to try. “Seems to be some problem…”
@PLSemenza@rjquillin it’s a great question on how UPS knows to send a notification if you use an Access Point as your shipping address. I’ve been using UPS MyChoice (the free version) for years, and it works well to notify me of an incoming package…but I’ve only received UPS shipments at my home address. Maybe they don’t know in this case (using an Access Point address) and we just need to rely on the email from Casemates to know when something is arriving???
Funny thing happens on a W00T order after I changed my CaseMates mailing address to a UPS Access Point this is what I saw:
Hold at UPS Access Point Requested
March Air Reserve Base, CA, United States
A UPS My Choice® delivery change was requested for this package. / As requested, the UPS My Choice® package will be delivered to the customer’s preferred UPS Access Point™ location.
@PLSemenza@TimW Did you use the home/personal or business version of MyChoice? The home version rejected the Access Point as being a commercial address and would not allow me to use it. So I tried the business version. It too puked on the Access Point address.
I’m trying to stay positive an make this work, but so far, it just isn’t.
PS: but I did just get an email from woot that an order had been delivered. 22:25 out west. Sure enough, package on the bench at the front door.
@PLSemenza How did setting your Casemates mailing address affect the Woot order? Did you change your UPS MyChoice preference to route all packages to the Access Point? I don’t want all of my packages going to an Access Point.
@InFrom@ScottW58 Casemates does generally send an email with tracking number after it’s shipped. Unfortunately it’s been a bit flaky lately and I got the last shipment’s emails after I’d already received the shipment. I’ve always used my FedEx notifications to know things are headed my way (and I would always get those before the Casemates email). I’m not sure how this will work in the new UPS world where I need to put a UPS Store as the mailing address.
@InFrom@MarkDaSpark@ScottW58@TimW@rjquillin You have a mailbox at the UPS Store though, correct? Which is why the store gives you notice on arrival? My UPS Store won’t have that info unless casemates passes on some info? All they will have is my name?? I also tried plugging in my store address to My Choice as an additional address but it kicked it out for being a commercial address as it has for others here. And if you use the store address as the “Alternative” address, it appears it will route all deliveries to the store, which I don’t want.
Yes, I have a box, and yes, they send me notices when something arrives. I don’t use My Choice, but track scheduled deliveries via a different app (I add anticipated delivery dates when I purchase).
And no, all deliveries don’t go there. It only defaults to the last one selected, so you can change it during ordering. Once you add a different address, it doesn’t disappear, but is available.
So when I order on Casemates, I make sure it goes to my wine locker. And Meh orders go to my UPS box.
And I swear there was a glitch on the other site, because there were certain times where my wine would end up at my UPS Store instead of my wine locker. But there was never any extra charge, for receiving or holding.
Just to add insult to injury, personally speaking, with my latest Casemates delivery, I’ve just discovered that the Dollar General store a half mile from my workplace is now a FedEx hold location. Sigh… a perfect arrangement gone to waste.
I’ve watched on video this week the UPS guy come to my house and leave attempted delivery notes on my door 3 times (which will be stuck to my door for 2 more weeks before I’m back up there, announcing to anyone passing by that no one is home) - that thank you bottle from Winesmith is now on the way back to them, I sent a note thanking Clark and Sandra for the thought and suggesting that they not send that bottle back out to anyone as it bounced around for a week in a UPS truck in 12 degree weather.
I would be all over the current Provenance offer but without FedEx it’s a no go.
This might be it for me too since I’ve had terrible experiences with UPS when it comes to packages that require a signature since, like most people, I’m at work all day and the UPS distribution center’s 7pm closing time (plus not open during weekends!) simply doesn’t work for me. I am going to give it a try with the current offer so fingers crossed!
@jml326 I’ve tried that a couple times with other deliveries but it’s somewhat frowned on in my department. I also take public transportation so hauling the bottles home would be a pain (possibly literally!)
@chaosdreamer suck to frowned upon. And I get the public transit, I walk to and from. I started keeping a large backpack to bring 6 bottles at a time. Or lucky to have the electric scooper rentals here. Drop a case on and drive it home.
@jmruru Just picked up a case from the Treasury Wine Estate offer. It arrived there yesterday.
Had a small failed HP SSD to return prepaid. Dropped it off and mentioned I thought I also had a pickup.
Quillin. Looks like that one on the shelf back there.
Case placed on counter, and a conversation ensued, no ID or $$$ asked for.
They now have a note “the wine guy” with my phone number tacked up.
It’s very early, but looks promising.
I think they’ll get some Pedroncelli.
Picked up my boxes that were held at location at Walgreens via FedEx today…they did not charge me $25…
Waiting to see how my direct shipment to UPS Store goes, but this will be the first and last time I pay $5 a box for that service. So until that gets resolved…
Another missed opportunity for promised site tools that were never developed, which could (among other things) offer shipping solutions/options/assistance. Some of us would be willing to pay an up-charge to have packages shipped via FedEx.
When customers are both profitable and happy, everybody wins!