Kickstarter Has Ended! Backer Concerns/Questions here
14We did it! Congratulations everyone!
our first event launches Monday 12am Eastern Time
We have sent surveys to link VMP with Mediocre account usernames and that linking work will start later today.
We’ll also be working to work through chaos we created with some reward levels allowing for additional tickets and VMP by adding funds.
T-shirt sizing will be handled by sale events with zero transaction costs where you pick your size(s). This works better than doing it through Kickstarter for sizing and tracking purposes. It will also allow you to ship them wherever you like if you designated someone else to get your shirt(s).
We’re working out detail on Remote Party Packs. Kickstarter wants us to get your address, so go ahead with that step assuming we might ship the party packs there. If we need to run a Casemates event to allow for better tracking / email confirmation, we may require that info a second time (like above on the shirts).
We’ll figure out more info on coupons to be issued to previous VMP and something to throw in for folks who followed instructions precisely and did the $60 level even when earlybird $50 was still an option (using backer # as our less-than-perfect but only method).
We do have our official support contact form up and running for private inquiries but the CS team itself is not set up to handle VMP linking or additional reward confirmations. So you might receive a ¯\_ (ツ) _/¯ until we give them visibility on the process.
For now, use this thread to share concerns or help resolve those others have as we work through the queue and solve for confusion.
- 68 comments, 142 replies
- Comment
Congrats! Looking forward to Monday.
Ok. Here is some confusion.
I started out with basic pledge. Then switched to early bird extended VMP.
Then I updated to launch party in CA as a “fantasy” buy. (With additional $60 for extended VMP)
Then I changed it around again a few more times. Because, see username for explanation.
Then I kicked myself and realized I was really really not going to CA party and I really really didn’t need a remote party.
I have (heresy) too much wine right now anyway.
The only downgrade available then was to $15 level.
No more early bird or VMP extension for me.
But I was backer #35 or something like that. So I got in pretty fast.
Can I still do the VMP extension some way or other? (If not, is OK. Don’t jump thru endless hoops in order to fix my idiocy).
Also, I don’t have a questionnaire email yet. Should I? (Kickstarter email address and meh email addr are currently the same)
Apologies for the confusion. But I don’t think the confusion was all mine.
Blame some of the confusion on the employee of the month, please.
@f00l We will have to work through the other questions later, but as far as the survey - we’ve only sent them out to people at the $50/$60/$100/$100 levels. If you backed below that, you haven’t (yet) gotten a survey but we will likely send one soon. (It wasn’t as urgent since it didn’t involve trying to get VMP turned on in time for the launch event.)
@dave Next sale at Meh – large bottles of aspirin.
@f00l Do you remember when and where the launch party was? If it’s in SoCal I might be interested in a trade
@RedHot I think he lowered his reward level to not include the party option. Wine Country Connect might be able to help on some/extra tickets but we haven’t covered that process here yet.
@snapster she*
@RiotDemon oop right. why am I being gender specific at all again.
@RedHot
Launch party is I think in Cal wine country. Prob Sonoma area?
I don’t think we were given a date for the party, but I would guess sometime March thru May (a completely wild guess, have no inside information).
@RedHot
I did lower my level on my pledge during the open Kickstarter period. So I won’t have any tickets to trade.
@f00l I really seem to have jumped right on board with the confusion
@snapster cause patriarchy or something. People tell me about it all the time, but I don’t listen when people talk to me. Thankfully, I don’t live in a pedestrian city.
Just to make sure I understand because I think I finally figured it out: for the next 12 months I won’t get charged $5 for VMP.
@DrunkCat right
@Pantheist
/giphy alright
@DrunkCat I see a pending $5 charge about to hit my card on the usual day for another month of VMP. The $60 posted a few days ago. Why am I about to also be charged another $5 for VMP?
@DrunkCat but I think I was charged last week( my usual charge date for vmp) so hoping then next month and through January 2019 I won’t be charged $5 a month for vmp
Well done. Looking forward to Monday’s Launch. Hope you borrowed some of octocat’s extra arms. You guys have your hand full.
Awesome! And while you are setting up secret handshakes with west coast vintners, how about swinging by some Oregon hop yards and setting up some deals there too. You know, for the multitude of home brewers here. Or… just me. Either is fine.
@capnjb
According to @corrado, wine is classified as “agricultural” and falls under those laws. That’s what makes sites like wine.woot and casemates possible.
Brewing and distilling are covered by different sets of laws. Possibly far more difficult, legally?
https://casemates.com/forum/topics/will-casemates-sell-other-adult-beverages-beyond-wine#5a4bb86d3147ee0b782940c2
@f00l True. But I’m not interested in a completed (fermented) product. I’m just looking for ingredients local to that part of the country
I’d just like a good deal on a pound or two of Citra or Simcoe hops from time to time. Just plants right? (pay no attention to the fact that they are members of the Cannabaceae family (humulus not cannabis) 
)
@capnjb
That sounds like either another sort of boutique biz (DOTD in speciality hops, etc), or a question for @Winedavid49.
Or, perhaps, it’a a good idea for the suggestion box.
https://casemates.com/forum/topics/suggestion-box
@capnjb I like that idea as well. Some private stash of hops or yeast even.
Congratulations on the successful Kickstarter campaign. This will be my first foray into the online wine market. Looking forward to the launch.
Please let me be the first East Coaster to wine about this. “Out there” it’s nine in the evening - the sun isn’t even down, is it?
@Lighter Yes, “out here” meh (and apparently Casemates) deals start at 9pm local time.
/giphy deal with it
Have Italian wines in warehouse in CA. Looking to sell cases. Anticipate your response soon.
@Shingbis please be real, please be real, please be real
@Shingbis Please feel free to email me. ariana@winecountryconnect.com
@RedHot - I second this! Make it happen @arianaWCC !
I am proud to say that I was backer number 53! Now that’s an early adopter. It all goes back to the start of Woot! I could have been among the earliest to sign up but I was working for the military in Europe and I didn’t think I had a big need to sign up at the beginning so I waited a bit and just missed being among the charter members. That was the day that I vowed, never again!
@edlada Aw, I’m only backer #3
@fearlessleader That’s great! You can be counted on one hand. I was #20 so I can still be counted on one person’s worth of hands and feet at least.
@SSteve Hah! I’m two toes less than you, then (backer #18). I keep hoping the magic VMP will show up…at least before tomorrow evening (since I’m in the Pacific time zone, it’ll be 9PM).
What the heck, maybe it’ll be something I don’t like. It’s not like I don’t have enough wine to drink.
This may be a dumb question that only occurred to me when I was faced with the survey:
If I went in at $160, is it VMP or additional party ticket or is it VMP and additional party ticket?
@novium unfortunately it was OR unless you went to $210 but party ticket is something you can still likely resolve with @winedavid49 after the Kickstarter process is over
@snapster no worries! I assumed it was or! Just wanted to fill the form out right
Ok, I’m seeing that there is a survey to fill out, Vmp information, etc. I pledged the $160 remote launch with free shipping. WHERE DO I PROVIDE ALL THE INFO?? Am I getting an email??? Or do I have to go to some site???
@Boatman72 Fill out the survey - username and email address, and writing YES on VMP. We can turn on VMP and the forum badge from that, and we’ll contact you at that email address when we’ve got the remote party packs ready to go.
@dave I found an email that had a link to a Kickstarter questionnaire requesting info. Sounds like the same survey you are referring to. What size shirts are we getting or was that asked in the initial pledge?
@Boatman72 see original post in this thread - t-shirts (with sizing selection) separate event next week.
^
I’m just here for the nachos.
@joelmw
/image nacho wine
And will welcome a visit to Fort Worth, TX!!!
I’m mildly regretting not splurging on VMP. Oh well…
@neuroticsilence I’m thinking the free shipping will pay for itself, maybe even make a return if you buy enough.
@jmruru Yeah, I just wasn’t sure what my budget would look like when the Kickstarter ended. If it had been $5/mo I would’ve jumped all over it. ¯_(ツ)_/¯
@neuroticsilence I too was having budget issues and changed my pledge a few times. I feel ya! Would love to have been able to pledge for the launch party. I’m so due for a vacation and what a fun one that would be
@neuroticsilence we’ll have a similar option for at least the shipping component at some point after launch.
@snapster That’s great to hear!
I’m excited! How will the remote party packs ship? FedEx is easy to have held near me and I’ll use different addresses, depending. Thanks!
Also, is anything in the party pack perishable?
@jchasma Almost certainly! It includes food and beverages…
@klezman It could potentially be wine (not easily perishable!) and dried meat!
@jchasma in all likelihood FedEx.
“We’ll figure out more info on coupons to be issued to previous VMP and something to throw in for folks who followed instructions precisely and did the $60 level even when earlybird $50 was still an option”
Huh? What special instructions? What was this??? (I missed it, whatever it was)
@fearlessleader It wasn’t “special” instructions, it was just simply that the original offer for the VMP coupons to current VMPs only stated that comes with the $60 level.
This being meh, deal-seeking-penny-pinchers instantly wondered if the coupons worked with the early bird VMP as well. You know, versus just signing up for $60 like the offer said.
So for those people that just signed up for the $60 without questioning if they could get the $50 will get something special.
@KNmeh7 Ahhhhh… For me, knowing Matt and Dave I just pledged the one that gave me VMP. So, I’ll just end up not getting a bit more “something special”. Great thanks for those who pledged even more!
I hope there are helpful hints on what to do with holiday leftovers.
Is there any way to specify vegetarian remote kickoff party pack? Any meats sent will unfortunately go to waste…
@jasisk What if WD can source some hechshered lamb bacon?
I really hope the “you won’t get VMP for launch event if you don’t submit survey by 2pm” is just a “if we get absolutely overwhelmed” sort of caveat, because frankly that’s pretty shitty to give such a small window. People have jobs and such…
@North316 its only for the first deal. And since deals last 2 days now, you might get it by Tuesday.
@North316 I’m with you. I only just got my home email for the day and see that I’ve already missed the window.
Boo!
@snapster – help a brother out???
@ACraigL You already have VMP, so you are good to go. Just complete the survey to get your K and update your address, if there are any changes. (It may take a little longer to get your K, but you will get it.)
@barnabee OK, gotcha. I was afraid I wouldn’t be able to order/participate or whatever on launch day if the accounts were not synced in time. If it’s just a question of getting the VMP, have no worries there.
Just here to look at my new Kickstarter badge. Sweet.
How do we tell the OG VMPs from the newbz if we both have the K badge?
@mike808 What’s an OG? If you hover over your name, you can see when your VMP started.
@mike808
Well I guess we don’t
@barnabee OG original gangster
@jml326 Thanks.
@mike808 If it helps you to feel better, my VMP (purchased today, according to Amex) hasn’t arrived yet, so it’s only the K that shows. I admit that my original reason for giving up the $$$ was for the K, which I always liked. When the VMP shows up in a day or so, it’ll show up everywhere. The K will only show here, on Casemates, just as those who had the K for the original site (Meh) and didn’t support Casemates, won’t have it here.
I’m ready for that Remote Launch Party right now…except that I already have a whole lot of wine that appeared mysteriously over the past few weeks or so.
@Shrdlu The Christmas Corison arrived today, as a matter of fact.
@barnabee How does one ‘hover’ on a mobile touchscreen device?
@mike808 I don’t know, I don’t have one.
@mike808 +1
@pjmartin An advantage of being able to hover is that I can see that you are a newbie VMP.
@mike808 try hovering on the K
@baqui63 And how might one do that on a smartphone with a touchscreen? Read upthread much?
I’m OG VMP, but not tech.
I see what you did. +1 
@pjmartin
@mike808 I feel so special with my “K” badge.
@mike808 A poor workman blames his tools…
I plug a mouse into my smartphone… works fine.
@baqui63 Says the tailor offering the sleeves off his vest.
@mike808 I don’t get your point.
I am confused. Not unusual. I joined at the $15 level because my spouse can’t drink domestic wine but I still wanted to support. (and get the shirt). I got a questionnaire asking for address and user name. I used the Mediocre info. I was a K on Meh, am I a linked K here too? If so why does my badge show a V not a K?
@readnj Those who were below the $50 level received their surveys later in the day. Just give it some time and your K will appear.
@readnj there will be some fine tuning next week to catch discrepancies from Kickstarter to Mediocre account emails and such.
Congrats on the campaign! Happy to have played my part and gotten in for a remote launch pack. All that and it succeeded on my birthday, this getting old thing isn’t so bad after all.
@tmacfarlan Happy Birthday!
Very excited for all aspects of this!
Look at this beautiful K. Too bad I don’t drink wine and will probably never see it.
@RiotDemon I posted a test to see my K and deleted it. Now I get to see it again!
Looking forward to this!
I wish those who backed both KS would have a K^2 badge. It’d be cool.
Kicking myself for canceling my VMP in early December. I hadn’t ordered anything since July, so I couldn’t justify the expense. Turns out that $5 would have gotten me $30 in coupons. Oh well, my timing has always been bad. Congrats on the launch. I’m excited to see what’s coming. Gotta go buy some Bitcoin now.
Excited for Monday, great job winos!
I’m excited as well.
Piling on… Congratulations!
Can’t wait till launch!
Sad. I don’t have my badge yet
@apaullo You do now!
@SSteve Thank you!
Can’t wait to see what WineDavid & Snapster lead off with this Monday…
Congrats, looking forward to the launch!
I have not received a survey - this is the only communication I’ve gotten
@lsvd128 what email did you use for kickstarter? Maybe check the junk folder.
@lsvd128 If you still can’t find your email, go to the Casemates Kickstarter and log in with the ID you used. There might still be a banner at the top of the page with a link to your survey.
I filled out the survey, and said yes to the VMP question. How do I know if VMP has been applied to my account?
@vinoboy You do not show a VMP yet, but you are not the only one. (Hover over your K or name.)
@barnabee Ok, thanks. I will keep an eye out for it from a computer. Can hover from a phone that I know of…
@vinoboy You’ve got your VMP!
@barnabee
Just a heads up, updating payment information from casemates doesn’t work, I had to do it at meh. https://casemates.com/account/payment-settings
Good this was posted.
I may have an issue, similar to that with woot, but was easy to address there with multiple ‘profiles’ required by the mothership.
My meh settings, especially delivery address, allow for carriers other than FedEx, as it is home delivery.
With WW, it is exclusively FedEx.
At checkout I just selected the proper profile to get the wine to deliver directly to a FedEx office.
Ahhh, but that work ~very poorly~ when suddenly there are USPS and UPS deliveries.
Something going to be implemented to allow for payment and delivery address selection at checkout here at CM?
In addition, the URL on the account page for VMP (“https://casemates.com/vmp” double quotes added to keep it from being active) leads to an error.
ETA: While you’re at it (the error fixing thing), you might want to update this one from Meh:
Crap. Missed the edit window. I just wanted to point out that I realized that the error on the VMP url mentioned above will probably right itself once we can actually get to the casemates dot com page, this evening.
I missed my opportunity to give you my money. Any chance I can get in a few days late to give you $60 for VMP?
Is there a way to check if I need to do anything further to make sure I’m all set before the big launch?
@eniemeyer I don’t think you have any worries. Make sure your credit card is valid (I’d check on Meh, since it’s the same card and information). Make sure that Meh/Casemates knows you are indeed old enough to drink.
I’m not sure where they store the age information, but it must be somewhere. You already have VMP, so you’re set. Go forth and buy wine.
@Shrdlu For me, age verification worked as a fill-in detail on the order confirmation page.
Who do we contact if we did not receive a survey? I would prefer to get the survey at my kickstarter address, but did check both ($60 level, existing VMP at Meh). Thanks!
@steelersluver Nevermind…I found a link to it on the Kickstarter page!
Congrats & Looking forward to the premier offering!!!
If your first event is a wine event this Monday @ 1am EST, when are we going to be able to edit our “Payment Settings”?
@Boatman72 I did mine earlier today.
Had to fix funky shipping info to account for FedEx shipping on these as I won’t be home to sign for them; and add a card that has room on it.
@rjquillin Someone posted to go into MEH and add the info into the Payment Settings. I did that, then went back into Casemates and the info was populated. edit: that was your info I saw!! LOL
Coupon(s) received, woohoo! Bonus: I thought it was gonna be $30, but seems like non early birds are getting $40, unless I’m just special, or maybe it’s the thing about people who bought $60 package when $50 was available, that’s probably it…
@lichme. 4! Man o man I got in at 50 moved to 60 then to 160… might need to cry about this.
@lichme When did the coupons go out? I didn’t see anything in my inbox or spam folder.
@markgm Mine came in via email about an hour before the first sale launched.
3x $10 is what I got, but I was a bit late to the party.
I got the coupons, but nothing about linking my existing VMP. Did I err?
@wishlish We’ve already go you covered. Your VMP payment is covered for the next year.
@Thumperchick You rock!
Coupons say casemates or meh… can they be used at morning save too???
@sohmageek Your VMP Kickstarter coupons are only redeemable on casemates or meh.
@Thumperchick According to the email that was sent out in December, they should be good on all:
“valid through the end of 2018 on any of our sites: Meh, MorningSave, and this new one, Casemates”
@lichme If you have VMP, you already have a coupon in place on MorningSave for the automatic 10% off. Since offers cannot be combined, you aren’t really able to use this on MorningSave. (As of right now.)
@Thumperchick Wasn’t that email sent specifically to users who have VMP? I’m guessing it was just an oversight at the time the email was sent? Can it be manually applied by one of the fine folks at Customer Service post-order?
@lichme coupons cannot be combined or applied after checkout.
I see nothing about coupons here or in my email. Although I’m in no need of wine soon, so I’m happy to wait a few days for those to come through.
@klezman I think the coupons were given to those who already had VMP. I’ve never had VMP (until now) because I didn’t see anything I wanted to buy. I’m betting that will change. :-}
@Shrdlu the wcc email had the same offer as the vmp email, it seems.
Only received a coupon good for 2 uses but I signed up through the WCC email I received that stated 30$ in coupons for the 60$ pledge. Please advise.
@wyk3d Send a message to casemates.com/support with your kickstarter email address and backer level. We’ll look into it for you.
Oh “K” hello everyone- don’t drink so won’t be ordering wine - just wanted the coupons and to prepay for one year on my vmp membership! The k designation by our forum name is neat too so I guess it’s like the breakfast cereal - special —-right?
I was a $60 backer (#81) but have not received any notice of coupons. I initially backed at the $50 level but shortly after changed to the $60 level after reading to the end of the email. Did that mess things up???
@Mark_L shouldn’t have - if you were charged $60 it should show up to us at that reward level. We’ll look into it.
Start a CS case at http://casemates.com/support to be sure this gets resolved.
Hi all - Don’t see any coupons in my inbox yet, also don’t see VMP stopping to charge me (It’s about to charge me another $5 for a fresh month). I only just filled out my backer survey yesterday ($60 level). What do I need to do to get it sorted?
@Snapster, who was the last backer?
@snapster @Thumperchick For those of us who came in via the WCC email, when should we expect our coupons? (I’m in no rush personally…my wallet needs to cool down from the last 2 months, but I don’t want to forget!)
@klezman So I emailed support because it seemed like some people got the coupons already. Casemates is using the Kickstarter link in the WCC email as a way to track who backed the Kickstarter and subscribed to the WCC emails. I’m not a big link clicker, especially when my clicks are tracked, so it never even occurred to me not to go directly to Kickstarter to back the project. I’m guessing I’m not the only one who was subscribed but didn’t get to the Kickstarter page through the link in the WCC email.
@markgm I figured they’d do an email match rather than track clicks. I also rarely click on the link. Or even if I do, it’s not necessarily when I actually backed the project.
@klezman So did I!
@klezman actively working on getting those applied. I believe the timeframe is the next day or two.
@markgm I’m getting more clarification on coupons for WCC insiders. Sorry this wasn’t as straightforward as we would have liked.
@Thumperchick That would be great- I’m also a WCC insider and $60 backer, but haven’t seen any email about coupons. I can’t remember if I clicked throught the WCC email- I thought I did… I’d like to use a coupon on this first offer, if possible, so wondering if we can expect them to show up in the next day?
@Thumperchick
@wnance I’m seeing the correct tags on accounts, but not seeing coupons just yet. We’re working on it, though!
@Thumperchick thanks. just replied to support about this issue of being a wcc insider and $160 supporter but no coupons.
@MSUMike I wrote to support a while back when snapster first made that suggestion. Haven’t heard a peep.
@Lighter I replied to you on 1/15. Check your spam folder?
@Thumperchick Nothing in spam or anywhere else unless that was you needing help getting gold out of Nigeria . . .
@Lighter I just sent you a test email, let me know if you don’t see that in a few hours.
@Thumperchick Got it and did “reply.” I also triple checked my WCC insider email to make sure I wasn’t dreaming about coupons.
@Lighter Replied to that reply to my reply of your reply.
I was in for $160 and got no coupons : (
@Thumperchick Redundancy is just making sure! Thanks
@ilCesare ditto here.
I emailed customer service because I am in the same boat. They “told” me that the coupons were given to the current and past VMP members with the coupon codes to the WCC insiders given at a later date. I was never a VMP so I get to wait.
@danandlisa Yup, I’m in the same boat. No big deal, really. I’m sure WD will be providing enough deals that it own’t be hard to use our 3 or 4 $10 coupons in the next year, even if it takes another month or two for them to show up.
@klezman same boat as well. But my wallet and lack of space need a break, so perhaps it’s for the best
@Snapster @Thumperchick When I completed my Kickstarter survey, there wasn’t a question re: shirt size for the T-shirt. Will that be going out later, or did I miss something?
@tklivory We’ll be sending out another email regarding how to get your backer shirt.
Congrats! Can’t wait for my first shared case of some type of pino noir!! YYUUMMM! oh, and my shirt, and thank you for the coupon and letting me be a valid VMP again. Woooo HOOO
I signed up for $60 - one year free shipping tee shirt too - when I went to check out there was a shipping fee of $8 ???
got no emails@conesville
where is survey???@conesville
@conesville have you filled out the Kickstarter survey?
received no survey@Thumperchick
please send me survey = {removed email}
@conesville You need to log in to your kickstarter account. The survey will be there. Have you seen the charge on your credit card for the $60 yet? Maybe something went wrong with your payment…
@conesville Head to your backed projects on kickstarter.
Click on the blue Plus sign for Casemates and click the Survey button in the menu.
Just wanted to see my badge. Woohoo! I feel good…
I’m a casemates VMP level backer and can’t find my survey… I checked my junk and deleted email folders… Is there a way to access the survey or have it sent again?
Nevermind - Just saw the comment above and am accessing it via my kickstarter account…
Hi, I filled out my survey a couple days ago, but when I’m trying to check out today I’m still seeing the $8 shipping fee. I do see the $160 charge on my card. Am I missing something?
@ChiCityShimo working my way backwards in this thread so this may be already seen below but please start a CS case so we can fix manually. Sorry for the hassle.
Hi, I’m a casemates VMP level backer too and did fill out my survey, but I’m still seeing the $8 shipping fee too.
@bacon sorry for the hassle
We had automation scripts involved and email matching must not have fully worked out. We’ll handle manually if you’ll start a CS case via the help navigation.
Just wondering if there is any chance of PP being used as a payment method?
Just a personal thing, but don’t really like my info all over the place on the net when it comes to payment methods.
Thanks.
@CroutonOllie not in short term. One option is to use a paypal debit card if funding source is a focus. Another is one of those cards that has throwaway numbers.
FWIW, the only party who sees your credit card info is Stripe, a very credible payment processor. Modern ecommerce platforms like our in-house systems isolate payment data at the credit card processor and use tokens to instruct the processor to charge. Much better for all.
@CroutonOllie https://privacy.com/ is pretty sweet – I use it all the time and love the service
@snapster
Thanks for the response, and thanks to Bacon too; I’ll check it out. + 1 for each, and hope all of the wine you imbibe is vinegar free!
Former VMP, backed at $100 + 60 to do VMP again. I just went to purchase a KR case and notice I don’t have VMP status, and never got a coupon email. Sort of stumped, though yes, my KS account is linked to facebook, and uses a different email address. Hmm.
@TrinSF
You need to go through customer service. Top right of this page, click the wine bottle. They don’t work weekends, but you do want to get in line.
@TrinSF sorry for the hassle but yes, please start a CS case so we can fix.
We had automation scripts involved and email matching must not have fully worked out. We’ll handle manually.
I’ve caught up everyone who’s written in regarding backer rewards through now. If you wrote in and don’t see a response, check your spam folder. If it’s not there, reply here and I’ll track down your case.
@Thumperchick I sent a request in awhile ago, back when the response was the WCC coupons haven’t been sent out yet. Is that still the case?
@markgm Reply to that again and I’ll check on that for you. Thanks.
@Thumperchick hello, I’ve sent a second email about not receiving the coupons yet. I was a WCC insider and $60 backer. Thanks!! Checked the spam folder but don’t see anything there
@thumperchick Backer 163 by the way
@kray05 I’ll look up your email today.
@Thumperchick Thanks. I have received the email with the code. Much appreciated!!!
I sent you an email. Still do not have my coupons. Thanks!
Hi can I change the shipping address for the remote launch party?
@olafolafson Send a message via kickstarter for that.
Hi, I filled out my survey but I still don’t have free shipping. Help?
@chemvictim Send a note to the fine CS folks via support and they will look at it for you. Be sure to include the email address you used for kickstarter, and your meh username, so they can correlate the two.
I messaged on Kickstarter…I backed 2 in person party levels plus VMP and not sure how to make it happen. I also did not get my coupons.
I do travel at weeks at times and get a lot of email at the address I use for anything retail, so I have to actively look for things like that… I inquired about the t-shirts and was told that it would be too late. I checked into the timelines and you were giving only a pretty small amount of time to order the t-shirts. This is getting a bit aggravating. I fully trust that you will fix it.
@datruandi I was too late when I went to the site as well. Hopefully they will give out coupons or something.